Search stopped working on front and back-end

  • I was contacted by some clients because the search functionality on their site, which was powered by ACF Better Search, had stopped providing results. Weirdly the post search in their wordpress admin had also stopped giving results.

    I have just disabled the plugin and the admin post search is back and the front-end search is just regular WordPress search. I would love to get Better Search back up and running as the results are so much nicer.

    The clients haven’t installed any new plugins or done anything server-side. The only clue I have is that WP Engine informed them that they were being upgraded to MySQL 8.0 – could that be the cause? If so, how do I fix this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    Hi @naomibb99,

    Thank you for your message.

    Please tell me if searching for posts based on the post title has also stopped working? What happens when a plugin is deactivated?

    Best,
    Mateusz

    Thread Starter naomibb99

    (@naomibb99)

    Yes all searches stopped working on the front-end and in WordPress Admin. Deactivating Better Search brings the WordPress Admin search back (ie searching for a post by title in wordpress itself) and the front-end of the site search is working (although it is obviously the standard WordPress search now).

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    Thank you for your asnwer!

    @naomibb99, could you test the previous version of the plugin and tell me if everything works fine on that version or not?

Viewing 3 replies - 1 through 3 (of 3 total)
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