Hi @icaro56
It looks like there might be a conflict between the Dokan and the site theme or another plugin. To troubleshoot this, please try the below-described steps.
- Please deactivate all plugins except the Dokan and WooCommerce.
If the above method doesn’t resolve your problem, go for the next.
- Switched to any default theme like Twenty Twenty or Storefront.
- Clear your site cache as well as the browser cache and try the process again.
You can follow this third-party article to trace the conflict.
If the problem gets resolved, it can be said that there’s a conflicting theme or plugin on your site. But If you’re still stuck, then for further discussion regarding this issue, please contact the Dokan team via their official Support Channel.
I hope the information will help.
Thanks!