Search not responding on mobile

With the mobile users, please confirm they are not talking about problems with the Meeting Guide app. If people are trying to use the WordPress site on a mobile platform, that may be suboptimal. It would make more sense to me for them to use the Meeting Guide app. Is there a particular reason they are not? However, I just tested using an iPhone with the latest iOS and Safari, and I didn’t experience any issues.

For the plugin on a desktop, I ran through several filtering and search scenarios and found your website updates automatically as expected. I’m using Safari, and I also tested it using the current versions of FireFox and Chrome. I’m not noting any issues.

What browser and version are you using?

• This reply was modified 5 years, 2 months ago by tech2serve. Reason: Further testing
• This reply was modified 5 years, 2 months ago by tech2serve.

Yes, he is talking about the app. It is easy for non-technical users to confuse the plugin with the app. Especially since no on-line forum or support exists for the app.

Anyway – what he is talking about is the fact that on phones, especially small ones, after day changes the “apply” button does not appear – but if you touch the screen in the spot where it should be, the “apply” goes through.

You are right about the ease of confusion with this. We continue to work to educate users about the difference. The primary support channel for the Meeting Guide is to send an email to [email protected]. Folks may also find some community support in the TIAA Forums, but bug reports need to be sent to the email address.

I am NOT referring to the Meeting Guide App, but the plugin, mainly on mobile phones.

The reason people don’t use the app is that we just recently updated about a month ago, so the majority of users do not even know we are on the app, they just know that the website changed (and they don’t like change). In my area, it has proven difficult to get the word out about the new website and the fact that we are on the app now.

I noticed this personally on both desktop and mobile, but currently am not having the issue. I do know that we have received a lot of complaints from users at our intergroup office, who have had trouble navigating the plugin, as it has not updated automatically. There is no “apply” button anywhere. Is it possible to add an “apply” button?

When you select a different day, time, or region, you are actually clicking on a link to a new page. Just that the page is using styles to make a these lists of links look like a dropdown lists.

I’m wondering, at the times when it doesn’t refresh, if you don’t make another selection, does it eventually refresh, and if so, how long does that take? In other words, does it not refresh at all, or does it just take longer than expected to refresh?

Thank you for the clarifying information @justbana. I trust you all are giving feedback to GSO’s app team? I believe, in the long term, the app should provide mobile users the best experience.

You can add an “App Store” widget to your home page to help users learn about the mobile app for both major platforms. A lot of groups are finding this helps.

As far as the website, if we can’t reproduce what you’re seeing, it is very difficult to offer suggestions or make changes. This is why I asked what browser you were using when you had the troubles. Given the uniqueness of your experience (we’re not having other reports of this problem), the browser being used could be the problem. If we can duplicate it, we can figure out a fix as long is the browser is current enough to be actively supported.

Please let us know.