• Resolved verysiberian

    (@verysiberian)


    Hello,

    I have used this plugin for 7+ years, and it has been excellent 99% of the time. Since the last update (or perhaps since two updates back when the backend UI was changed), searching no longer works at all in the email log. I can enter search terms that I’m positive should be represented, such as the recipient’s email address, name, etc., but I consistently get no results. This is a major problem for those of us who need to reply to users who say, “I never got the email.”

    I would appreciate any help for fixing this issue. Thank you! I look forward to buying your Microsoft 365 extension once it becomes available.

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  • Plugin Support M Haseeb

    (@haseeb0001)

    Hi @verysiberian

    Hope you are doing good.

    Can you please share a video of this issue and also share a diagnostic test report?

    I have tested it on my staging website and the search is working fine on my sites seems like there is maybe a plugin conflict.

    Thanks

    Plugin Support M Haseeb

    (@haseeb0001)

    @verysiberian

    We haven’t heard from you so we’re going to mark this thread as resolved. Feel free to open a new one if you need it.

Viewing 2 replies - 1 through 2 (of 2 total)
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