Search in tickets list (for customer)

  • Resolved DeepBlue

    (@deepblue5)


    11 months, 4 weeks ago

    Hi

    Many customers are asking how they can search in their tickets list ? as when they have many tickets, they need to find the information / the right ticket they are looking for

    can you please add a search field on top of the support box in customer view ?

    thank you

Viewing 1 replies (of 1 total)
  • Plugin Support Mahfuzur Rahman

    (@mahfuzraynogor22)

    Hello @deepblue5,

    I regret to inform you that, at present, the customer portal lacks a search feature in the current version. As it stands, only agents can search for tickets through the agent/admin portal.

    I want to assure you that we are consistently working to enhance our platform based on user feedback which is approved by the R&D team. Your insights are crucial in shaping the future developments of our system.

    Should you have any additional questions or if there’s anything else you’d like assistance with, please feel free to reach out to us.

    Thank you

Viewing 1 replies (of 1 total)
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