Search function not working

  • Resolved melanie71

    (@melanie71)


    11 months, 2 weeks ago

    Hello! I’m having a problem with the Predictive Search function on a website I manage – when you try and use either the search icon in the Header, or in the Sidebar of individual products, it displays a list of options in the dropdown menu, but then if you click on “See more search results” it takes you to a page that should be showing all the results, but shows nothing on the screen.

    All plugins, theme and WP are up to date. Could you please advise how we might get this working correctly.

    Thank you

    Melanie

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Steve Truman

    (@a3rev)

    Hello @melanie71

    Please go to the plugins [Settings] tab and down to the + Search Page Configuration options box (see link to screenshot). Open the options box and

    1. Check that a Page is set there as the Search Page and make a note of the page name that is set. My betting is that there is no a page set there and hence when you click ‘See more results’ it does not know which page to take you too.
    2. If however there is a page set there – then please go to the WordPress pages menu – find the page, edit it and check that it has the [woocommerce_search] shortcode in it.

    I think one of those will resolve the issue for you.

    Thank you

    Steve

    Thread Starter melanie71

    (@melanie71)

    Hi Steve – thanks for your very prompt reply! Unfortunately that hasn’t helped ??

    We definitely have a Search page set in the plugin settings, and that page has the [woocommerce_search] shortcode entered.

    Where should we go from here?

    Melanie

    Plugin Author Steve Truman

    (@a3rev)

    Hello Melanie,

    Please upgrade to the new version 5.9.1 that we released with the fix for that bug. Please let me know if the upgrade works for you.

    Thank you

    Steve

    Thread Starter melanie71

    (@melanie71)

    Perfect! Thanks Steve

Viewing 4 replies - 1 through 4 (of 4 total)
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