search field drop down & product page tab options

  • Resolved ponies_unicorns

    (@ponies_unicorns)


    7 years, 10 months ago

    Hello! I purchased the premium version of the plugin and love it so far but there are two things I can’t seem to find in the docs.

    In the demo, the search field has a dropdown that populates faqs as you’re typing. There’s not an option for that in the short code generator, or in the settings. How do I go about setting that up?

    I want to display all FAQs on a page but I also want to display specific FAQs in a tab on the product pages. I have 2 groups of 12 products that I want to show sets of FAQs for, plus about 15-20 other products. So creating a category with each product name is really impractical, considering that I would have to hide all of those categories (would end up being about 40!) on the FAQ page. I saw something in the settings about using item IDs instead, but i’m not sure if that creates the same problem or if it is a workaround since I can’t find anything about it in the docs. What do you think my best option is to get this to work?

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Rustaurius

    (@rustaurius)

    Hi Ponies,

    Glad to hear you’re liking the plugin!

    For the auto-complete feature on the demo site, the option you’re looking for is “FAQ Auto Complete Titles” in the “Premium” section of the settings page. You would want to set that to “Yes”.

    For the WC product pages, there are two ways to display FAQs. The first is the one you’re describing, where you create a category with the same name as the product, and then assign that category to the FAQs you want to display.

    If you want to use the same FAQs for many products, the second way would be to create a WooCommerce category (something like “WC FAQ Product”, for example), and then create an FAQ category with the same name and assign that category to the FAQs you want to display for multiple products.

    If you’re planning on displaying the same FAQs for multiple products, the second way is definitely quicker.

    Thread Starter ponies_unicorns

    (@ponies_unicorns)

    Thanks for the response! I just realized that I actually have ‘FAQ Auto Complete Titles” set to “Yes” and it is not working. It is also reeaaally slow when retrieving results. Maybe it’s related? Any idea what would cause this? You can see it here: https://hennacolorlab.com/henna-faq/

    And thanks for the tip with the tabs. I’m gonna try it out today.

    Hi Unicorns,

    Thank you for following up. If you look at the developer console while on your page, you’ll see that there are some JavaScript errors. With this in mind, I had a look at the source code for your page and it looks like there are two questions with strange characters in them that aren’t rendering properly.

    “If I color my hair & beard with the same packet…will they match?”

    and

    “What is your exchange policy?”

    The first has an ellipsis in it, and the second has a non-breaking space (& nbsp ?? in it. These are being rendered in the code as

    “If I color my hair & beard with the same packet\u2026will they match?”

    and

    “What is your exchange\u00a0policy?”

    Could you please try changing these question titles to remove those irregular characters? Then go back to your FAQ search page to see if the JavaScript errors are gone and if the autocomplete works.

    Thank you

    Thread Starter ponies_unicorns

    (@ponies_unicorns)

    I removed those irregular characters and those JavaScript errors are still happening. I noticed that when the page loads, those errors are not there, but once you start typing in a search they start to appear and repeat. Error is here: https://imgur.com/a/nqyPZ

    I know next to nothing about JavaScript but to me it looks like this plugin’s live search is conflicting with my theme’s global live search. Is there any way to fix this? I don’t want to get rid of my global live search..

    Thanks for looking into this, I really appreciate it!

    Hi Ponies,

    Would you happen to know if your theme’s global live search makes use of AJAX to retrieve its results? Ours definitely does. Under normal circumstances, there should be no problem if both searches are using AJAX, but maybe there’s a chance they’re using the same variable name or function as us somewhere.

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
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