Search feature disappeared from Directory

  • Resolved alinegustafsson

    (@alinegustafsson)


    5 years, 3 months ago

    Hi!

    Since I performed the last update, the directory doesn’t work very well anymore. First the entired directory had disappeared. I re-saved the page and by chance it reappeared. Now the search function for the directory has disappeared! I have tried everything and all the settings are properly set I believe but I can’t make the search come back.

    Is there a secret trick? Or a bug?

    Thanks!
    Aline

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Mykyta Synelnikov

    (@nsinelnikov)

    Hi @alinegustafsson

    Could you make sure that you have updated Ultimate Member properly? There is a doc about upgrade https://docs.ultimatemember.com/article/1512-upgrade-2-1-0

    There is a document about Ultimate Member 2.1.x Member directories settings: https://docs.ultimatemember.com/article/1513-member-directories-2-1-0

    Also, please make sure that you flushed the cache and remove all customized templates from your theme for the member directory.

    Let me know,
    Thanks!

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @alinegustafsson,

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

    Regards,

    Thread Starter alinegustafsson

    (@alinegustafsson)

    Hello, sorry for not answering earlier.

    I have tried everything you suggested (i.e. I verified that we did indeed update the plugin properly according to the instructions and we do not cache pages, nor did we create any customized templates).

    There must be another problem. I also created a completely new directory and a new page, but the same problem (i.e. the search function and the filter function do not appear) persists.

    Please let me know.

    Kind regards,
    Aline

    Thread Starter alinegustafsson

    (@alinegustafsson)

    Right now, the directory page doesn’t even load up anymore unfortunately. I see a circle rolling but nothing appears. Could you please tell me if there are any other reasons than the ones mentioned above for the Members Directory not working as it should?

    Thanks!

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @alinegustafsson

    Sorry for the late response.

    Could you please confirm what version of UM are you using? Have you tried the latest version 2.1.2?

    Regards,

    Thread Starter alinegustafsson

    (@alinegustafsson)

    Hello Champ,
    Yes, I can confirm that I’m running on UM 2.1.2. The problem still persists with the search. The directory does appear now but search and filter do not appear.

    Best,
    Aline

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @alinegustafsson

    Could you please contact us via our website so we can investigate on your site?
    https://ultimatemember.com/contact/sales/

    Regards,

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @alinegustafsson

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

    Regards,

Viewing 8 replies - 1 through 8 (of 8 total)
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