• Resolved skinnydans

    (@skinnydans)


    Thank you so much in advance!

    Everything is setup as per instructions. The search box/div is not displaying on the products page. The only thing I can think of is that I need to add it as separate widget or it is because it is currently displaying products ‘randomly’.

    Any ideas?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter skinnydans

    (@skinnydans)

    Anyone able to help out? I am still rather stuck.

    Thanks in advance!!

    Plugin Support amberskyverge

    (@amberskyverge)

    Hey there,

    Amber here, thanks for contacting SkyVerge about our Extra Product Sorting Options for WooCommerce plugin! I’m sorry for the delay in responding to you. We’re currently experiencing a very high volume of support requests and are working hard to help as quickly as possible.
    I’m happy to help out. ??

    I understand that you are having an issue getting the search box to display on your shop page. This search box should display whether or not you have our plugin installed, so this makes me think that your current Theme might be hiding this feature. So let’s test this.

    This is best done using a staging site to make sure that it doesn’t affect your live site.?If you don’t have a staging site, you can also use?the free Health Check plugin?to simulate this testing on your live site. This will let you run through these steps for your user account only, without impacting what your customers see on the front end.

    Could you temporarily revert to a default theme such as?Storefront?to see if that solves the problem?

    Would you be able to give that a try and let me know what you find?

    All the best,

    Amber

    Plugin Support amberskyverge

    (@amberskyverge)

    Hey there,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our FAQs for more information and create a new thread if you have further questions.

    Thanks,
    Amber ??

Viewing 3 replies - 1 through 3 (of 3 total)
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