Sean/Shawn? Sales Review

  • deleted

    (@wowtech)


    9 years ago

    Simply trying to purchase this product has been a hassle. Three calls to the company to give them money. But today when I asked questions about their company I was met with disrespect. Poor sales support is one thing but getting disrespected during sales is a sure sign to move on. Was also told, “do whatcha do” when I said I would have to look a little more closely at the reviews.

    Shaun must be really effective at blocking sales and recurring revenue for the company. If you’re going to sell a plugin, consider having a way for people to buy the plugin online.

    After a week of trying, it’s actually a relief that I don’t have to beg to pay Diverse Solutions for anything. We’ll be using anything other than this plugin for our MLS IDX integration. $360 a year x 7 sites.

Viewing 3 replies - 1 through 3 (of 3 total)
  • seandds

    (@seandds)

    Hey Brent,

    Sean Dolan here with Diverse Solutions. I apologize if you felt I was disrespectful when addressing your questions, going over the additional fees the mls you are working with has, and explaining to place an order you and or the client would need to call in and go through an approval process with the mls. Adding an idx feed to a real estate site can be a little overwhelming at times. I know you mentioned this just wouldn’t work for you and you would need to do more research. However if things change and you would like to use any of Diverse Solutions products, give us a call. Thanks.

    Thread Starter deleted

    (@wowtech)

    The only thing that didn’t work was your plugin. You didn’t help, at all. You were arrogant on the phone.

    As a former realtor and a web dev for 20 yrs I have mls idx experience. My concern was whether or not you were even a legit company. I already changed plugins back to iHomefinder and it’s working as I hoped.

    A theme dev recommended your plugin and I suppose since you took the opportunity to correct me, again, I’ll share my experience with him. It’s your sales process that needs work. I had been trying to buy your plugin for a week.

    You took our conversation from professional to personal when you said, “do whatcha gotta do, brent.” That was priceless and salesless.

    It’s your business and as the owner you can do whatever you like with your business. I’m just doing what I gotta do in the hopes that others don’t make the same mistake before they need tech support from you. I think you’re my second one star review in over ten years of buying plugins for WordPress.

    Yeah, you’re awesome Sean.

    seandds

    (@seandds)

    Again Brent, I apologize if I somehow offended you. We value all feedback here at Diverse Solutions, and strive to provide everyone with a great experience. If things don’t work out with your current idx provider give us a call, our team will be here happy to assist. I wish you well in your future endeavors!

Viewing 3 replies - 1 through 3 (of 3 total)
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