• Resolved dosbits120

    (@dosbits120)


    Hola, por alguna razón al momento de mandar el mensaje de prueba se termina el tiempo de espera, tampoco sé mandan los correos que mando a mis clientes, no sé a qué se deba y me seria de mucha ayuda que me apoyen con esto, saludos.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @dosbits120

    We hope this message finds you well.

    Thank you for reaching out to our Support team.?I am sad and equally share your concern. Could you please share Diagnostic test report. To access the Diagnostic Test Report, navigate to the Post SMTP dashboard and find it under the Troubleshooting section. Most importantly, share the error message from Post SMTP Email logs.

    These details will help me understand your situation & assist you effectively.

    I look forward to resolving this together.

    Warm regards,
    Support Team – WP Experts

    Thread Starter dosbits120

    (@dosbits120)

    Hola, aquí está el informe de la prueba de diagnóstico que me pediste, espero me puedas ayudas a solucionar esto pronto, saludos.

    • This reply was modified 3 months, 2 weeks ago by dosbits120.
    • This reply was modified 3 months, 2 weeks ago by dosbits120.
    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Thank you so much for sharing the diagnostic test report, it seems perfect.

    Can you please share the error message that you are getting form email logs?

    https://drive.google.com/file/d/1QH1io1ZDbGCCI3VEQc35wEXKsSaEgfRy/view?usp=sharing

    Thread Starter dosbits120

    (@dosbits120)

    ?Hola! aquí te comparto el mensaje de error que me solicitaste, espero me ayudes a solucionarlo pronto, gracias.

    https://ibb.co/85DGTcC

    • This reply was modified 3 months, 1 week ago by dosbits120.
    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @dosbits120 ,

    Thank you so much for sharing the requested information. I would like to clarify that Titan (Hostinger/Hostgator) doesn’t allow integration with third-party apps by default. The user has to contact Titan’s support and activate the integration feature from their end before setting up Post SMTP.

    You can ask them to allow you 3rd party integration of SMTP services and ask for:

    Outgoing Mail Server Hostname:

    Outgoing Mail Server Port:

    Security: STATRTLS or SMTPS?

    Once you have these details go ahead and enter them in the settings and you will be good to go.

    We believe the concern has been addressed. If you face any trouble, feel free to reach out to me—I am here to help!

    Warm regards,
    Support Team – WP Experts

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