Scrolling Issues

Hey @rawkus2g,

Sorry to hear about the trouble you’ve run into with “stuttering” while scrolling. I took a look through several product pages on your site, but didn’t have any trouble.

Could I get you to post the direct URL to one of the pages that’s experiencing this? Also let me know which browser and version is being used.

Thanks,

Thanks for the reply!

https://professionalawesome.com/product-category/honda-insight-parts/

In the above example, if I scroll slowly, it stutters, but if I just scroll as fast as I can, it “powers through” the stutter.

Additional note, I am on a Mac and the issue is more prevalent in Safari, than Chrome, but it’s repeatable on both browsers. Thanks again!

Hi @rawkus2g,

Thanks for sending over the URL. I took a look at that page in Chrome and Safari. Here’s what I’m seeing in those.

Chrome

https://cld.wthms.co/NKre31

Safari

https://cld.wthms.co/EAu52c

How does that compare to what you’re running into? Both were pretty smooth for me. Do you notice the issue more at the point where the header shrinks in size or someplace else?

Wow… that’s not at all my experience. Here’s what I am seeing… https://youtu.be/g4TicLrxQsw

I think you’re right about the header shrinking causing an issue! Thanks so much for the help so far.

Hey @rawkus2g,

Thanks for the video. You could try disabling the shrinking header to see if that makes a difference. You could add this to the Additional CSS in the Customizer:

@media screen and (min-width: 1100px) {

    .sticking .custom-logo {
        max-height: none;
    }

}

See if that stops the stuttering behavior for you. Let me know how it goes.

When I saw the screen width CSS… it made me realize this might be happening because I have an extra wide screen and that does appear to be the case. I did add the CSS you provided, but here is what it looks like.

https://youtu.be/huGBQg9RBAQ

Hey @rawkus2g,

Thanks for the update. Sorry to hear that didn’t do the trick for you. I would suggest reaching out to the theme author about how to address that fully. They should be in a better spot to resolve that for you.

If I can help out, let me know.

Best,

Many thanks, I’ll head over there and link back the information you provided as well.

So I had deleted an old plugin that seemingly started causing the issue. I replaced the features of that old plugin by using the information here: https://docs.woocommerce.com/document/change-number-of-products-displayed-per-page/

And that seemingly fixed the issue!

Very nice! Good detective work ??