Scripting Issue with both root domain and www

Hi,

I’m a tad stuck! I’ve added SSL to other websites in the past following the same guidelines as before (adding privatekey, certificate etc..) but have never come across this issue.

Using Chrome on a new computer – Website appears on Google Search, however, clicking the link brings up a ‘This site can’t be reached’ error – The web page at https://www.threecountiesmobility.co.uk/ might be temporarily down or it may have moved permanently to a new web address.

Using Safari on a new computer – Website appears on Google Search, however, clicking the link brings up a ‘This Connection is Not Private’ – This website might be impersonating https://www.threecountiesmobility.co.uk to steal your personal or financial information.

I’ve contacted my hosting company and this was their reply..

After further investigation, it appeared to me that there are two instances of the website, and one of them is configured incorrectly. Both root domain and www – version are pointing to the same server, except the root domain works correctly with the SSL certificate:

https://threecountiesmobility.co.uk/

Whereas the www – version of the website appears to have badly scripted or broken redirects: https://www.threecountiesmobility.co.uk/

This is a scripting issue, and the fact that the website is using a third party SSL that was not issued nor installed by ourselves. We are not eligible to advise on third party scipting, you may have to contact the original developer to fix that; alternatively, since it’s a WordPress website, you can install and activate a plugin called Really Simple SSL and there is a possibility that it will fix the broken redirects.

Please could someone shine some light on where to start with this error, please?

Many thanks,
Stefan

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