Screenshot not showing up

  • Resolved mindylll

    (@mindylll)


    3 years, 6 months ago

    I have checked multiple times and my image has been uploaded in the “files” tab under screenshot. However, on the Appearance/Themes page, it is showing its parent’s screenshot image.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author lilaeamedia

    (@lilaeamedia)

    I suppose this could happen if your new screenshot is in a different file format than the original parent file. If you have access to FTP, delete all the files named “screenshot” in the child theme folder and try it again.

    Thread Starter mindylll

    (@mindylll)

    Do you know what the original screenshot file is saved in? .jpg? I can change the name of the file on my end. I do not have easy access to file manager on the server. Should I literally name my file, “Screenshot”?

    Plugin Author lilaeamedia

    (@lilaeamedia)

    The easiest way to find out is to right-click the image that is showing up, select “view image” then look in your browser address bar for the actual URL of the image. This will indicate both the extension and location of the the file.

Viewing 3 replies - 1 through 3 (of 3 total)
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