Screen reader issue

  • Resolved ryanlavery

    (@ryanlavery)


    9 months, 2 weeks ago

    Hello,

    We have a healthcare demo site that needs to be accessible. We use an accessibility widget named accessiBe which allows users with screen readers to easy navigate the site with keyboard shortcuts.

    We would like to use popups as this plugin says its fully accessible, however screen readers (NVDA for example) will not read the first part of content on the popup. Instead it skips straight to the first link on the popup and will not tab to the content above it or the header.

    The issue in question is the “Cost of Living” button on the homepage of the link provided.

    Any help would be appreciated!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Kim L

    (@kimmyx)

    Hi @ryanlavery,

    We visited your site with NVDA active and the screen reader was able to read aloud the full content of the popup.

    We have a recording to show but if you prefer to see it privately, kindly message us at Support Request – Popup Maker

    We’ll wait for your email!

    Thread Starter ryanlavery

    (@ryanlavery)

    Hi @kimmyx,

    Thanks for looking at this issue, i actually fixed it already however I didn’t know how to remove the post!

    Thanks anyway.

    Plugin Support Kim L

    (@kimmyx)

    Hi @ryanlavery,

    Glad to know you fixed it!

    I’m going to mark this post as resolved. Feel free to create a new one if you have more questions. ??

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Screen reader issue’ is closed to new replies.