Screen asking for 2FA authentication not working

  • Resolved EDV11

    (@edv11)


    1 year ago

    I’m having an issue with 2FA. I had it working with Telegram, while also being configured with Authy before.

    Since a couple weeks I’m having an issue where I enter the user and password and on the next screen I get a “Select 2 Factor method for authentication” to select either Authy or Telegram.

    When I select any of them nothing happens. So I can’t enter the Authy code nor I receive any Telegram message.

    Also, from control panel I can’t remove one of these 2FA authentication method, I can only reconfigure it.

Viewing 3 replies - 1 through 3 (of 3 total)
  • abhishek99rana

    (@abhishek99rana)

    Hi @edv11,

    Thank you for reaching out to us.

    You can reset your 2FA from the “User’s 2FA Status” submenu on the WordPress Dashboard.
    Then you would be able to configure your 2FA again.

    If you wish to disable the multiple 2FA options provided while logging in, you can disable the toggle “Enable the Login with all configured methods” in the Login Settings of the plugin.

    Let me know if you still face any issues or have any questions.

    Thanks,
    miniOrange Team

    Thread Starter EDV11

    (@edv11)

    Thanks, that and reconfiguring the telegram 2FA did the trick.

    abhishek99rana

    (@abhishek99rana)

    Hi @edv11,

    Thank you for letting us know.
    I am closing this ticket as of now.
    If you need any assistance with the miniOrange 2FA plugin, you can reopen this ticket.

    Thanks and regards,
    miniOrange Team

Viewing 3 replies - 1 through 3 (of 3 total)
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