Score Not calculating

Hi @reececvo,

Thanks for trying Jetpack Boost! ??

This error message usually occurs when our metrics servers aren’t able to communicate with your site to send a speed score to you.

If you use a Web Application Firewall service such as CloudFlare, or a WordPress plugin to restrict access to your site – can you please configure a rule to allow access to your site from 35.188.32.9? Our speed scores are always returned from that address.

If you are not using a service or plugin to protect your site from unwanted traffic, would you please ask your webhost to check if the traffic from 35.188.32.9 is being blocked?

Yes it’s working now after adding that IP to cloudflare firewall IP access rules.

Thanks for your help, Could this possibly be added to the FAQ as I’m sure a lot of other people use cloudflare too and might end up facing the same issue.

Thanks. I’ve added this to our new support page, which will soon be linked from the main plugin page:
https://jetpack.com/support/performance/jetpack-boost/#troubleshooting

Let us know if you have any more trouble.

i am facing the same issue today and as i am not using any firewall still can you pls tell me how can i add this ip

Hey @iamsaurabh21,

Could you please start your own thread, please? When doing it, could you also post your site URL here, so I can have a look?
?
Thanks a lot!