Scheduled WooCommerce emails are not sent

  • Resolved bapakrob

    (@bapakrob)


    4 years, 1 month ago

    I have set up a frequency of emails like this, connected with a specific Woo product:

    1. user buy a product and become WP user. Payment is received
    2. user should receive a welcome email immediately
    3. user should receive an email 6 hours later and one week later

    These emails are active. I’m using a free Mailpoet account for sending mails out. Everything seems right and green.

    However, the user only receives the WooCommerce emails (Thank you and here’s your invoice).

    I think I tried each and every option. Anyone that can help and compare settings with your working Woo / Email marketing?

    Rob

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @bapakrob,

    Thanks for writing. Sorry for the issue you’re having. Are you using two separate emails? We tested the function you described by using two WooCommerce Automatic emails for “Product Purchased”. Both emails were successfully received during tests.

    Can you try the two emails again, but this time set the 2nd email to be sent only 1 hour after purchase. This way you can check if the emails are actually being sent.

    If you’re still having issues you can contact us directly via email.

    ?Thanks,

    Thread Starter bapakrob

    (@bapakrob)

    Hi @wysija thanks for your time and offer to email you. But where should I write to, i can’t find the email address on your website.
    I’ve made this video as a walk through https://somup.com/cY6ViclloT

    Additionally, I just upgraded to the free premium. But this didn’t change the issue.

    Thanks,
    Rob

Viewing 2 replies - 1 through 2 (of 2 total)
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