Scheduled actions issue after updating WC

Hi there,

As a first step, could you share your System Status Report, it would help us to understand your site setup a bit better. You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, paste it here in your reply.

Thank you for your help.

### WordPress Environment ###

WordPress address (URL): https://nanotechnologysolutions.com.au
Site address (URL): https://nanotechnologysolutions.com.au
WC Version: 5.3.0
REST API Version: ? 5.3.0
WC Blocks Version: ? 4.9.1
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.2.6
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: –
Language: en_AU
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.16
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 10.3.28-MariaDB-cll-lve
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.3.0
WC Database Prefix: wp_
Total Database Size: 26.28MB
Database Data Size: 19.92MB
Database Index Size: 6.36MB
wp_woocommerce_sessions: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 1.52MB + Index: 0.78MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_ewwwio_images: Data: 0.34MB + Index: 0.19MB + Engine InnoDB
wp_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_cssjs: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_img_optm: Data: 0.16MB + Index: 0.11MB + Engine InnoDB
wp_litespeed_img_optming: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_optimizer: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_field_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf_objectmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ninja_forms_fav_fields: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_ninja_forms_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 2.22MB + Index: 0.14MB + Engine InnoDB
wp_postmeta: Data: 3.52MB + Index: 3.03MB + Engine InnoDB
wp_posts: Data: 1.44MB + Index: 0.13MB + Engine InnoDB
wp_po_plugins: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_test: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_test2: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfBlocks7: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_wfConfig: Data: 1.27MB + Index: 0.00MB + Engine InnoDB
wp_wfCrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfFileMods: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_wfHits: Data: 1.02MB + Index: 0.33MB + Engine InnoDB
wp_wfHoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfKnownFileList: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfLogins: Data: 1.50MB + Index: 0.22MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfNotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfPendingIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfReverseCache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfSNIPCache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfStatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_wfTrafficRates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 244
custom_css: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
nav_menu_item: 11
page: 21
post: 5
product: 117
product_variation: 195
revision: 18
shop_coupon: 3
shop_order: 28

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (12) ###

All in One SEO: by All in One SEO Team – 4.1.1.1
Classic Editor: by WordPress Contributors – 1.6
LiteSpeed Cache: by LiteSpeed Technologies – 3.6.4
Ninja Forms: by Saturday Drive – 3.5.4
Plugin Organizer: by Jeff Sterup – 10.1.5
UpdraftPlus - Backup/Restore: by UpdraftPlus.com
DavidAnderson – 1.16.56

Virtue/Ascend/Pinnacle Toolkit: by Kadence WP – 4.9.6
WooCommerce Stripe Gateway: by WooCommerce – 5.2.0
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.0
WooCommerce: by Automattic – 5.3.0
Woopra: by <a href="https://www.woopra.com">Elie Khoury</a> – 2.9.4
Wordfence Security: by Wordfence – 7.5.3

### Inactive Plugins (3) ###

Action Scheduler: by Automattic – 3.1.6
Post Type Switcher: by Triple J Software
Inc. – 3.2.1

WooCommerce Admin: by WooCommerce – 2.3.1

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Must Use Plugins (2) ###

installatron_hide_status_test.php: by  –
Plugin Organizer MU: by Jeff Sterup – 10.1.5

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: AUD (A$)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #860 - /estore/
Cart: #861 - /estore-cart/
Checkout: #862 - /estore-checkout/
My account: #863 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Virtue Child
Version: 3.3.1
Author URL: https://nanotechnologysolutions.com.au/
Child Theme: ?
Parent Theme Name: Virtue
Parent Theme Version: 3.4.5
Parent Theme Author URL: https://kadencewp.com/
WooCommerce Support: ?

### Templates ###

Overrides: virtue/woocommerce/archive-product.php
virtue/woocommerce/content-product.php
virtue/woocommerce/content-single-product.php
virtue-child/woocommerce/emails/admin-cancelled-order.php
virtue-child/woocommerce/emails/admin-failed-order.php
virtue-child/woocommerce/emails/admin-new-order.php
virtue/woocommerce/loop/loop-end.php
virtue/woocommerce/loop/loop-start.php
virtue/woocommerce/loop/price.php
virtue/woocommerce/loop/rating.php
virtue/woocommerce/loop/sale-flash.php
virtue/woocommerce/single-product/add-to-cart/external.php
virtue/woocommerce/single-product/add-to-cart/grouped.php
virtue/woocommerce/single-product/add-to-cart/simple.php
virtue/woocommerce/single-product/add-to-cart/variable.php
virtue/woocommerce/single-product/price.php
virtue/woocommerce/single-product/product-image.php
virtue/woocommerce/single-product/product-thumbnails.php
virtue/woocommerce/single-product/sale-flash.php
virtue/woocommerce/single-product.php
virtue/woocommerce/content-product_cat.php
virtue/woocommerce/taxonomy-product_cat.php
virtue/woocommerce/taxonomy-product_tag.php

Here is further information received via email:

WordPress version 5.7.2
Current theme: Virtue Child (version 3.3.1)
Current plugin: WooCommerce (version 5.3.0)
PHP version 7.4.16

Error Details
=============
An error of type E_ERROR was caused in line 79 of the file /home2/nanotech/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_wcSystemStatus.php. Error message: Uncaught Error: Call to a member function format() on null in /home2/nanotech/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_wcSystemStatus.php:79
Stack trace:
#0 /home2/nanotech/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_wcSystemStatus.php(52): ActionScheduler_wcSystemStatus->get_action_status_date('pending', 'oldest')
#1 /home2/nanotech/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_wcSystemStatus.php(27): ActionScheduler_wcSystemStatus->get_oldest_and_newest(Array)
#2 /home2/nanotech/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_AdminView.php(50): ActionScheduler_wcSystemStatus->render()
#3 /home2/nanotech/public_html/wp-includes/class-wp-hook.php(292): ActionScheduler_AdminView->system_status_report('')
#4 /home2/nanotech/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters('', Array)
#5 /home2/nanotec

Hi @ipgill,

Thanks for sending over the System Status.

I’d be curious to see if the same happens when you only have the default theme and WooCommerce active. The best way to determine this is to:

– Temporarily switch your theme to Storefront.
– Disable all plugins except for WooCommerce.

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here (https://docs.woocommerce.com/document/how-to-test-for-conflicts/).

Thanks.

It’s been a while since we last heard back from you, I’m going to mark this thread as resolved.

Hopefully, the above information helped you out! If you have further questions, please feel free to open a new topic.

Cheers.