Schedule Sync Stopped Working

Hi @mwnets,

I understand that you’re having trouble with the Square sync, specifically the scheduled sync. It’s great to hear that the manual sync is working as expected, but I understand how important it is for the scheduled sync to function correctly.

Can you clear any server-side caches and see if that helps? Some hosting providers have options for this in their control panel.

Also, can you check if disconnecting and reconnecting your Square account helps?

If this makes no difference, please can you share a copy of the following:

• System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
• Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs. (Make sure you have enabled debug mode in the Square setting.)

You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here. This will help us investigate further and provide you with a more accurate solution.

Looking forward to hearing from you!

Hi, thanks for the reply. I cleared the cache and disconnected and reconnected Square. Still not running.

Below are System Status Report and Error Log:

https://paste.mozilla.org/YhMN32t5

https://paste.mozilla.org/RDiVjWUU

Hi @mwnets,

Thanks for sharing the requested additional information.

From what I can see in the error log, everything is running smoothly. Each operation started and completed successfully, with the HTTP response code 200 indicating successful HTTP requests.

I’ve also checked your system status reports; everything appears to be in order. One suggestion is to increase the PHP Post Max Size from 256 MB to 2 GB and the PHP Time Limit from 120 to 1200. This could potentially improve sync performance.

However, could you also take a moment to check for any pending scheduled actions related to Square in WooCommerce > Status > Scheduled Actions > Pending?

Additionally, I recommend installing a plugin like WP Crontrol. This will help you ensure that the WP-Cron system is running smoothly.

In the meantime, you can run a conflict test to help you identify the cause of the issue. More info: https://woo.com/document/how-to-test-for-conflicts/

Looking forward to hearing from you!

I am unable to increase the PHP Post Max Size and PHP Time Limit myself, might have to contact my hosting company.

I checked the pending schedules and these 2 are on the list

wc_square_refresh_connection

wc_square_sync

Will try to run a conflict test tomorrow.

Thanks

Hi @mwnets,

That sounds like a plan. Please contact them and ask if they can make these changes for you. While you are in touch with your hosting support, ask them to check whether your site has any Cron issues or not.

The two pending schedules you’ve listed are normal for the Square integration. They help keep your connection with Square up-to-date and synchronize your products.

Please let us know the results when you can — looking forward to hearing from you!