Schedule

All mails go out in a single cron call. How many subscribers are there? I’m thinking maybe either the MTA rejects some of them or the php max execution time is reached before all mails have been sent.

There are only 6 subscribers in my test group

That’s odd. Is there any regularity to who receives mails and who doesn’t?

I’m checking with my email host to see if they can see if the emails are being filtered out as spam or not. When you use CRON, does the send go through my email host (I’m using Postman SMTP plugin on my site)? Sorry, I’m not very versed in how CRON and email works.

There doesn’t seem to be any rhyme or reason to who is receiving it when. I have every test account set-up as “Subscribed” to the entire forum, and sometimes the admin gets an email, sometimes one of the users gets an email, but never has everyone gotten the email.

The plugin calls wp_mail() for sending the mails, same with and without cron. If you are using a mail plugin that redirects WordPress mails to an SMTP server, forum subscription mails should also be affected. Perhaps the email service provider can shed some light on what is going on. Does it work if you disable Postman SMTP?

I just created a new topic from the admin on the front-end (with everyone set to be Subscribed to the entire forum beforehand) and the admin received it, and 3 users got it, but 1 other user did not get it. Guess there are only 5 users in my test forum not 6, now that I’m actually counting them instead of eyeballing it.

My email server IT people said that there were no emails for that 1 user today that were blocked as spam, so somehow the emails for that 1 user never went through.

So because of this, I’ve tried unsubscribing that user and re-subscribing him again to the forum. Created another new topic and he finally got it this time, as did the others (except for the user account that created the topic – they didn’t get it, which makes sense to me). So maybe even though he said he was subscribed, it was a glitch and he needed to re-subscribe for it to take.

So it seems to be working now for new topics. However, when I post a reply to a topic that was created before all of the users were subscribed (to simulate real life as people subscribe at different times), only 3 of the 5 users got a reply. So it appears that the admin (who posted the reply) didn’t get it, which seems correct, and one other user who actually had posted a reply earlier in this topic which was actually before I installed your plugin, didn’t get it.

So I unsubscribed her from the forum, then resubscribed her to the entire forum (did nothing on that post in particular) and the admin posted another reply to that same old topic. Everyone else except for this one user (and the admin who posted it) got the email. So even unsubscribing and resubscribing her to the whole forum didn’t solve it for this one topic.

When I open that topic on that user’s account, it doesn’t show her as subscribed to it. But that is also the case for other topics that were created after she subscribed to the entire forum, and she still gets emails from those.

So I subscribed her to this old topic (in addition to her being subscribed to the entire forum), had the admin send out another reply and she finally got the email.

So my question to you is, for any existing topics prior to a user subscribing to the entire forum, do they need to go in and individually subscribe to those topics to ensure they get emails from them?

Just trying to figure out the steps needed so I can instruct my users what they have to do in order to be properly subscribed to the whole forum.

• This reply was modified 8 years, 5 months ago by jenfilgate.

FYI – I did not deactivate Postman SMTP. Seemed to work fine with it there once I unsubscribed and resubscribed people to the forums and individual posts as necessary.

I think that one user that I had to unsubscribe and resubscribe to the entire forum before he got the emails had actually Subscribed to the entire forum before I had installed your plugin. So that may be why he needed to reset his subscription.

I think I know what’s going on. In bbPress, subscribing to a forum means that you get email notifications whenever a new topic is created in that forum, whereas subscribing to a topic means you will receive emails whenever a reply is posted in that topic. These are distinct subscriptions. So, when you say that you’ve “subscribed to the entire forum”, you actually only subscribed to new topic notifications, not new replies to all topics, which is what you seem to be expecting.

So, you could create a “global bbPress subscription” plugin (maybe there is one already) or you could let your users select which topics they’d like to subscribe to on an individual basis.

Ahh, so it was just a misunderstanding on my part on what subscribing actually means. I’ll see what I can do to make it work how I need it to. Thanks for your help!

Glad I could help. ??