• Resolved Hue Marketing

    (@hue-marketing)


    Hi,

    I’ve tried every solution posted in the forums and on the help topics but I’m not having any success. Adjusted the max time limits and checked memory usage. Checked I wasn’t blocking wp-admin folder with a .htaccess… Anything and everything I could find relating to scans not completing.

    (FYI. the last time the scan ran completely was on the 2nd. It’s not been able to finished a scan since then).

    I’ve also tried disabling the following scan options (all at the same time) and it still fails to complete.
    Skipping core scan
    Skipping theme scan
    Skipping plugin scan
    Skipping malware scan
    Skipping unknown core file scan

    I’ve even uninstalled the plugin and re-installed it to see if that made a difference. But unfortunately no luck so far. So I’ve reached the point where I need to ask for help. ??

    I’ve included the last few lines on the scan report (in debug mode) in case that helps. Any help in this matter would be greatly appreciated.

    Many Thanks
    Steve

    [Sep 08 13:50:04:1473317404.064176:4:info] getMaxExecutionTime() returning half ini value: 15
    [Sep 08 13:50:04:1473317404.063802:4:info] Got max_execution_time value from ini: 30
    [Sep 08 13:50:04:1473317404.063415:4:info] Got value from wf config maxExecutionTime:
    [Sep 08 13:50:04:1473317404.062792:4:info] Calling startScan(true)
    [Sep 08 13:50:03:1473317403.651690:4:info] Entered fork()
    [Sep 08 13:50:03:1473317403.651270:4:info] Calling fork() from wordfenceHash::processFile with maxExecTime: 15

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Hue Marketing

    (@hue-marketing)

    Updated to 6.1.16 and still unable to complete a scan. ??

    There seems to be a coloration between the scans and the site throwing out random ERROR 502 – BAD GATEWAY pages.

    Unfortunately this site is hosted on Bluehost and when I contacted support about it they were less than helpful.

    Currently I have had to disable the automatic scans as a temporary stop-gap and hope to hear something soon. ??

    Many thanks
    Steve

    • This reply was modified 8 years, 2 months ago by Hue Marketing.
    Thread Starter Hue Marketing

    (@hue-marketing)

    OK Guess I had not tried everything after all. ??

    SOLUTION

    Changed the max execution time in the php.ini

    max_execution_time = 30 and change the value to 60.

Viewing 2 replies - 1 through 2 (of 2 total)
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