Scans keep failing

  • Resolved 99uavvw

    (@99uavvw)


    4 years, 5 months ago

    Hi,

    I have been trying to start a scan on our website but it fails every time.

    I have tried to find a solution on the forum but haven’t managed to find anything to get it going.

    We have recently started using a CDN, could this be causing the issue as there doesn’t seem to have been a successful scan since we started using the CDN.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @99uavvw, thanks for reaching out to us with this.

    Could you let me know whether there is a specific error message accompanying the scan failure?

    Can you also send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    Note: For the fastest response time, please make sure and add any information or questions directly to this topic and not the email address above unless asked.

    Thanks,

    Peter.

    Thread Starter 99uavvw

    (@99uavvw)

    Hi Peter,

    Thanks for your reply.

    I have managed to work out that it was the CDN that was causing the issue. I looked back through the reports and found the scans stopped on the day we started using the CDN. I paused the CDN and the scans worked again. I’ve since restarted the CDN and the scans are still working so everything seems to be okay now.

    Thank you for trying to help though.

    Rob

    Plugin Support wfpeter

    (@wfpeter)

    Hi @99uavvw, thanks for letting me know and I’m pleased this is now working for you.

    I wasn’t sure of your setup, but it is very useful to know that a CDN restart could be a simple fix in a case such as this before looking any further.

    Thanks,

    Peter.

Viewing 3 replies - 1 through 3 (of 3 total)
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