scan won’t complete, followed steps, debug mode activity log attached

  • Scan will not complete.
    I have followed all steps in your help file, e.g. set time to 15, re-run scan etc., and have now run a scan in debug mode.
    I have also tried it with and without the ‘low resources’ option.
    Have also switched off db cache in w3cache.
    Furthest it has got is “Scanning file contents for infections and vulnerabilities
    ,Scanning files for URLs in Google’s Safe Browsing List”.
    This is not a scan for the sake of it issue, I think the site may have been hacked given some weird reports by Google search.
    I read from another forum issue you need the php version – mine is on 5.4
    Any help greatly appreciated.

    Here is the last section of the latest activity log

    [ Redacted, please post large log or code blocks on pastebin.com then post the link to that paste here. ]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter gibbsyns3

    (@gibbsyns3)

    i can’t figure how to edit the original post jan, here is a link to the pastebin

    https://pastebin.com/yyjSUfJE

    Hi,
    I checked your website and I can see you are running an outdated version of WordPress along with other plugins too, so please update WordPress and all your installed plugins to the recent version -this is highly recommended in terms of security- then try to run a new scan and let me know how it goes.

    Also, you can go to (Wordfence > Diagnostics) and scroll down the page till “Send Report by Email” and send the report to “alaa [at] wordfence [dot] com”, make sure to include your forum username, I will take a look at this report and let you know my findings.

    Thanks.

    Thread Starter gibbsyns3

    (@gibbsyns3)

    thanks – will do

    the plugins were all up to date when i sent the report in, but i’ll get them done again with wordpress 7.1 and try again. the only one i cant update is wp bakery visual composer – which comes bundles with my theme and so is updated only with theme updates (incase this is relevant). appreciate your help.

Viewing 3 replies - 1 through 3 (of 3 total)
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