scan stage failed

Hi @agauberti, sorry to see you’re having this problem.

Can you please try the following to get me some more information about the scan itself?:

• Stop the existing scan if it is still running (The “Start New Scan” button turns into a “Stop” button while the scan is running).
• Go to your Wordfence > Scan > Manage Scan and locate the “Performance Options” section. Set “Maximum execution time for each scan stage” to 20.
• Click to “Save Changes”.
• Go to the Tools > Diagnostics page.
• In the “Debugging Options” section check the circle “Enable debugging mode”.
• If “Start scan remotely” is checked, uncheck this option.
• Click to “Save Changes”.
• Start a new scan on the Scan page.
• If the scan fails again, copy the last 20 lines or so from the Log (click the “Show Log” link) once the scan finishes and paste them in the post.

On some sites, this will correct the issue. Adding “20” for the “Maximum execution time for each scan stage” tells the scan to pause every 20 seconds and start again where it left off, which makes the scan more performance-friendly for some servers. If this fixes the issue and scans run again, you can leave all the settings above except for “Enable Debugging Mode”.

For a screenshot of my recommended Performance setting options – Click Here.

Thanks,
Peter.

Thank you for your prompt and useful reply above, Wordfence.

I have implemented all the steps above.

HOwever, the scan stage failed again.

As suggested, please find the Show Log below.

Would you please diagnose what the heck is going on with Wordfence on crefovi.fr?

What is the solution to ensure that crefovi.fr is scanned by wordfence please?

• [Nov 15 14:03:28] Scanning contents: wp-content/cache1/wpo-cache/crefovi.fr/pratiques/index.php (Size: 0 B Mem: 206 MB)
• [Nov 15 14:03:28] Scanning contents: wp-content/languages/plugins/loco-translate-fr_FR.po (Size: 69.22 KB Mem: 206 MB)
• [Nov 15 14:03:28] Scanning contents: wp-content/languages/plugins/woocommerce-fr_FR-86b7ae8c2bd539317cab3f8435419e10.json (Size: 1.21 KB Mem: 206 MB)
• [Nov 15 14:03:28] Scanning contents: wp-content/uploads/2015/10/MaMa-resized-150×150.jpeg (Size: 4.18 KB Mem: 206 MB)
• [Nov 15 14:03:28] Scanning contents: wp-content/uploads/2019/07/favicon-32×32.png_kraken_cafef4849be1d498cac188ab52d54d8b (Size: 1.45 KB Mem: 206 MB)
• [Nov 15 14:03:28] Scanning contents: wp-content/uploads/2016/06/Film-finance-1024×708.jpg (Size: 51.47 KB Mem: 206 MB)
• [Nov 15 14:03:28] Scanning contents: wp-content/uploads/2003/05/Banking-e1363898465867-300×373.bak.jpg (Size: 26.35 KB Mem: 206 MB)
• [Nov 15 14:03:28]?Scanning contents: wp-content/plugins/storefront-product-sharing/languages/storefront-product-sharing-fr_FR.mo (Size: 988 B Mem: 206 MB)

[2000 lines snipped by moderator]

• This reply was modified 2 years, 2 months ago by Steven Stern (sterndata).

@agauberti Please don’t do multi-thousand line pastes here! Use a pastebin like pastebin.com, then post a link to that here.

reply to my query above, please.

You have all the data from my previous reply email.

Noted re using pastebin or whatever in the future.

thank you

Thank you for your prompt and useful reply above, Wordfence.

I have implemented all the steps above.

HOwever, the scan stage failed again.

As suggested, please find the Show Log below.

Would you please diagnose what the heck is going on with Wordfence on crefovi.fr?

What is the solution to ensure that crefovi.fr is scanned by wordfence please?

[ SNIP! ]

• This reply was modified 2 years ago by Jan Dembowski.

It looks like something on your server is blocking our scan server IPs. Please go to whatever firewall that is installed on the server (not in WordPress) and ensure that our IP address are added to any allow lists they have and are not currently blocked. Our IPs can be found here:
https://www.wordfence.com/help/advanced/#servers-and-ip-addresses

Mia

Can I get some proper traction, Wordfence?

This issue has been going once since 3 months’ ago, and frankly, you have done [ redacted, use your words next time ] to resolve it appropriately.

There are NO FIREWALLS OK?

crefovi.fr is set up EXACTLY in the same way that crefovi.com is set up. HOwver, Wordfence can scan crefovi.com but Wordfence cannot scan crefovi.fr.

SO WHAT IS GOING ON, HERE?

here is the log below.

Would you please analyse this log, in a thorough, useful and professional manner and tell me why the heck your wordfence scan does NOT work on crefovi.fr, by return of message?

[ SNIP! ]

• This reply was modified 2 years ago by Jan Dembowski.

@agauberti I am sorry but pasting logs here cannot work, will not work and makes it an unreadable mess for what you are pasting.

Please use a service like https://pastebin.com/ instead and share a link to that paste.

Also leave out the mild profanity.