Scan stage fail

  • Hello Peter.

    We are evaluating security plugins, and we have another question, and it is related with the message follow:

    Scan stage failed
    The test scan could not start. This is often because the site cannot make outbound requests or is blocked from connecting to itself. Wordfence will make up to 2 attempts to resume each failed scan stage. This scan can be recovered if one of these attempts is successful. Click here for steps you can try.

    We have installed the plugin IQ Block Country, so we added the IPs to permit access to the whitelist of IQ Block Country, according to the wordfence’s documentation, and then we test again the scan with Wordfence, and neither works.

    The follow test we did, was to disable the IQ Block Country, and we repeat the test, and this time the test worked very well. The Wordfence coud do the scan.

    Please, could you check if the IP that are necessary to include in the firewall’s white list to the wordfence can do the scan, are correct in the wordfence’s documentation.

    Thanks in advance for your help.
    Luis

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @lemdeals, thanks for reaching out again.

    The IPs in our documentation are correct and complete at present. “IQ Block Country” currently appears on a list of plugins that have been found to be incompatible when run alongside Wordfence. The original issue appears to be related to the GeoIP library, or the way geo blocking/detection features are provided in general in the plugin.

    Many thanks,
    Peter.

    Thread Starter Lem Technology Web

    (@lemdeals)

    Thank you very much Peter for clearing up our doubts.

    We only need to cover the feature of blocking spam in blog comments, and with this we could acquire Wordfence Premium.

    Regards,
    Luis

    Plugin Support wfpeter

    (@wfpeter)

    Thanks @lemdeals,

    We’re unable to confirm schedules here on the forums for when features may be potentially available, but you’re always welcome to either message feedback @ wordfence . com (for development requests), or presales @ wordfence . com (to check your use-case is suitable before making a decision to purchase Premium.)

    Many thanks,
    Peter.

Viewing 3 replies - 1 through 3 (of 3 total)
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