Scan Now

  • Resolved otterotter

    (@otterotter)


    4 years, 6 months ago

    Hi,

    I got trouble doing the “Scan Now” on the page: Files Monitor > Files Monitor from WP Admin. When I click it, it changes to “Scanning..” for 1 second, and goes back to say “Scan Now”.

    And also, it seems like the crobjob is not working, as I installed it 2 days ago on May 12, and now it still says “Last scan: May 12, 2020 10:06 pm”, the time I first installed. For the frequency I set to Hourly.

    Is there any incompatibility with my site?

    Thanks in advance.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author robertabela

    (@robert681)

    Thank you for using our plugin @otterotter

    Would you be able to send us the system information file? To do so, click the

    Download System Info File

    in the plugin’s Help & About page. Please send it at [email protected].

    Looking forward to hearing from you.

    I am having same issue. Went through all the steps in your trouble shooting guide.

    Still cannot Scan. Bestfortmyersrealestate.com

    Plugin Author robertabela

    (@robert681)

    Hello @daves1997

    Your problem might be different than the one @otterotter is experiencing. So can you please send us the system information file by clicking “Download System Info File” in the plugin’s Help and About page?

    Please send it to [email protected].

    Not on help>about

    Plugin Author robertabela

    (@robert681)

    Hello @daves1997 and @otterotter

    We have just released update 1.6 which has got some plugin improvements. Can you please try the following:

    1) Navigate to the plugin’s settings.
    2) Enable the setting “Delete plugin data upon uninstall.”
    3) Deactivate and uninstall the plugin.
    4) Re-install the plugin (now it will be update 1.6.0).

    Can you please try and let us know if the latest version works on your setup?

    Looking forward to hearing from you.

    I did this twice. All were versionVersion: 7.4.8

    Still not working
    Tks

    Plugin Author robertabela

    (@robert681)

    Hello @daves1997

    What is version 7.4.8? Also, can you send us the system information file? It is in the HElp & About page, in the System Info tab.

    Looking forward to hearing from you.

    Wordfence Security
    Upgrade To Premium | Deactivate | Troubleshoot

    Wordfence Security – Anti-virus, Firewall and Malware Scan
    Version 7.4.8 | By Wordfence | View details

    • This reply was modified 4 years, 5 months ago by daves1997.
    Plugin Author robertabela

    (@robert681)

    Hello @daves1997

    I am not understanding how the version of Wordfence is related to this ticket. Anyway, can you please do the following test:

    1) Navigate to the plugin’s settings page
    2) Enable the debug logs (the option before the last)
    3) Save the settings and run a scan.

    If there are any issues please send us the log files to [email protected]. The plugin creates the logs in the /wp-content/uploads/wfcm-logs/ directory.

    Looking forward to hearing from yu.

    I am having the same issue as those in this thread.

    I will email you the requested information.

    Thank you,

    Mendy

Viewing 10 replies - 1 through 10 (of 10 total)
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