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Resolved

(@rfmcomposer)

The Scan does not start. This is the error:

Scan Stage Failed
A scan stage has failed to start. This is often because the site either cannot make outbound requests or is blocked from connecting to itself. Wordfence will make up to 2 attempts to resume each failed scan stage. This scan may recover if one of these attempts is successful. Click here for steps you can try – https://www.wordfence.com/help/scan/troubleshooting/?utm_source=plugin&utm_medium=pluginUI&utm_campaign=docsIcon#if-your-scans-arent-starting

I tried the suggestions on the page, but that doesn’t help.

I searched the forum, enabled debugging and these are the last 20 lines of the log:

[Apr 04 16:17:32:1712240252.957743:4:info] Scanproces be?indigd na forking.
[Apr 04 16:17:32:1712240252.955587:4:info] Start cron met normale Ajax op URL https://www.ergotherapie-zokanook.nl/wp-admin/admin-ajax.php?action=wordfence_doScan&isFork=0&scanMode=custom&cronKey=470e35a03c220bf3214c0ba0255b26d4&signature=b31101ca4321886b9454973689955e13c7af010e87dfe2a21e31987bbb30040d
[Apr 04 16:17:32:1712240252.954900:4:info] Testresultaat van het ophalen van de URL voor het starten van de scan: array ( 'headers' => WpOrg\Requests\Utility\CaseInsensitiveDictionary::__set_state(array( 'data' => array ( 'server' => 'nginx', 'date' => 'Thu, 04 Apr 2024 14:17:32 GMT', 'content-type' => 'text/html; charset=UTF-8', 'content-length' => '12', 'x-robots-tag' => 'noindex', 'x-content-type-options' => array ( 0 => 'nosniff', 1 => 'nosniff', ), 'expires' => 'Wed, 11 Jan 1984 05:00:00 GMT', 'cache-control' => 'no-cache, must-revalidate, max-age=0', 'referrer-policy' => 'strict-origin-when-cross-origin', 'x-frame-options' => 'SAMEORIGIN, SAMEORIGIN', 'vary' => 'User-Agent', 'x-xss-protection' => '1; mode=block', ), )), 'body' => 'WFSCANTESTOK', 'response' => array ( 'code' => 200, 'message' => 'OK', ), 'cookies' => array ( ), 'filename' => NULL, 'http_response' => WP_HTT
[Apr 04 16:17:32:1712240252.368924:4:info] getMaxExecutionTime() geeft halve ini waarde: 15
[Apr 04 16:17:32:1712240252.368851:4:info] Kreeg max_execution_time waarde van ini: 30
[Apr 04 16:17:32:1712240252.368730:4:info] Kreeg waarde van wf config maxExecutionTime:
[Apr 04 16:17:32:1712240252.368397:4:info] Start scan routine invoeren
[Apr 04 16:17:32:1712240252.367893:2:info] Poging om scanfase te hervatten (1 poging(en) resterend)...
[Apr 04 16:16:31:1712240191.727801:4:info] Scan process ended after forking.
[Apr 04 16:16:31:1712240191.723821:4:info] Starting cron with normal ajax at URL https://www.ergotherapie-zokanook.nl/wp-admin/admin-ajax.php?action=wordfence_doScan&isFork=0&scanMode=custom&cronKey=d0cbda29e8e7b85f0a38b45c8e919462&signature=496618dd8d804595a0b9cd1ca32a0abb2ebeeab612acf9affe48d98a0d789561
[Apr 04 16:16:31:1712240191.722958:4:info] Test result of scan start URL fetch: array ( 'headers' => WpOrg\Requests\Utility\CaseInsensitiveDictionary::__set_state(array( 'data' => array ( 'server' => 'nginx', 'date' => 'Thu, 04 Apr 2024 14:16:31 GMT', 'content-type' => 'text/html; charset=UTF-8', 'content-length' => '12', 'x-robots-tag' => 'noindex', 'x-content-type-options' => array ( 0 => 'nosniff', 1 => 'nosniff', ), 'expires' => 'Wed, 11 Jan 1984 05:00:00 GMT', 'cache-control' => 'no-cache, must-revalidate, max-age=0', 'referrer-policy' => 'strict-origin-when-cross-origin', 'x-frame-options' => 'SAMEORIGIN, SAMEORIGIN', 'vary' => 'User-Agent', 'x-xss-protection' => '1; mode=block', ), )), 'body' => 'WFSCANTESTOK', 'response' => array ( 'code' => 200, 'message' => 'OK', ), 'cookies' => array ( ), 'filename' => NULL, 'http_response' => WP_HTTP_Requests_Response::__set_state(a
[Apr 04 16:16:30:1712240190.993991:4:info] getMaxExecutionTime() returning half ini value: 15
[Apr 04 16:16:30:1712240190.993921:4:info] Got max_execution_time value from ini: 30
[Apr 04 16:16:30:1712240190.993845:4:info] Got value from wf config maxExecutionTime:
[Apr 04 16:16:30:1712240190.992725:4:info] Entering start scan routine
[Apr 04 16:16:30:1712240190.992352:4:info] Ajax request received to start scan.
[Apr 04 16:16:23:1712240183.713039:10:info] SUM_KILLED:A request was received to stop the previous scan.
[Apr 04 16:16:23:1712240183.712906:1:info] Scan stop request received.
[Apr 04 16:15:11:1712240111.483592:4:info] Scanproces be?indigd na forking.
[Apr 04 16:15:11:1712240111.481390:4:info] Start cron met normale Ajax op URL https://www.ergotherapie-zokanook.nl/wp-admin/admin-ajax.php?action=wordfence_doScan&isFork=0&scanMode=custom&cronKey=ff93894335fe1c78d6851bbaf579971d&signature=9574c72520ceb04b25400d6d328bf059a12a98354222ee7a03c8d17917141e1e
[Apr 04 16:15:11:1712240111.480606:4:info] Testresultaat van het ophalen van de URL voor het starten van de scan: array ( 'headers' => WpOrg\Requests\Utility\CaseInsensitiveDictionary::__set_state(array( 'data' => array ( 'server' => 'nginx', 'date' => 'Thu, 04 Apr 2024 14:15:11 GMT', 'content-type' => 'text/html; charset=UTF-8', 'content-length' => '12', 'x-robots-tag' => 'noindex', 'x-content-type-options' => array ( 0 => 'nosniff', 1 => 'nosniff', ), 'expires' => 'Wed, 11 Jan 1984 05:00:00 GMT', 'cache-control' => 'no-cache, must-revalidate, max-age=0', 'referrer-policy' => 'strict-origin-when-cross-origin', 'x-frame-options' => 'SAMEORIGIN, SAMEORIGIN', 'vary' => 'User-Agent', 'x-xss-protection' => '1; mode=block', ), )), 'body' => 'WFSCANTESTOK', 'response' => array ( 'code' => 200, 'message' => 'OK', ), 'cookies' => array ( ), 'filename' => NULL, 'http_response' => WP_HTT

Can you see what is the problem or point me in the right direction to solve this?

Thanks!

Wouter

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support wfpeter
(@wfpeter)

11 months, 3 weeks ago

Hi @rfmcomposer, thanks for your detailed message and scan log.

As it looks like “Scan process ended after forking” is the repeat problem, I assume you took a look into that troubleshooting heading on the page you mention so have ruled out Memcache or something blocking access to /wp-admin?

Generally, your server’s max_execution_time looks good, but it could be worth changing Wordfence > Scan > Manage Scan > Performance Options > Maximum execution time for each scan stage to an even lower number like 10 as a test.

Can I just confirm if you’ve already tried Wordfence > Tools > Diagnostics > Debugging > Start All Scans Remotely and Wordfence > All Options > Advanced Scan Options > Use only IPv4 to start scans too?

If not, return to your scan page after changing these and CANCEL the current scan and then start a NEW scan.

Failing all of the above, please send a diagnostic to wftest @ wordfence . com directly from the link at the top of the Wordfence > Tools > Diagnostics page, that may help. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

Let me know how you get on,
Peter.
Thread Starter Website Academy
(@rfmcomposer)

11 months, 3 weeks ago
Hi Peter,

Thanks for your quick reply!

I also sent a message to the hosting provider. It turns out they are blocking the Wordfence scans. This is their response:

It is indeed true that we block scans from Wordfence. They ask too much of our servers. We make a scan ourselves every day and take action if necessary.

Too bad to my opinion, but nothing I can do for now I am afraid…

Wouter
- This reply was modified 11 months, 3 weeks ago by Website Academy.
Plugin Support wfpeter
(@wfpeter)

11 months ago

Thanks for the extra information @rfmcomposer,

We will often work with hosts to ensure any perceived issues such as this can be investigated further in case there are problems on certain setups, or with certain resource allocations. Feel free to email the name of the host and the information they sent you to feedback @ wordfence . com (rather than here on the public forums), so our team can look into it further.

Many thanks,
Peter.

Thread Starter Website Academy
(@rfmcomposer)

11 months ago

@wfpeter Thanks! I just emailed the host.

Viewing 4 replies - 1 through 4 (of 4 total)

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