Scan just hangs

  • Hi when I try and scan it gets to this stage:
    Scanning file contents for infections and vulnerabilities
    [Jun 07 10:25:42]
    Scanning files for URLs on a domain blacklist

    And then just does nothing. I’ve tried to kill the scan and start again but same result. Yesterday got alerted by 1&1 of a suspicious file and luckily they sorted it. But now I’m worried. How can I make the scan work?
    Many thanks
    J
    Screenshot

Viewing 9 replies - 16 through 24 (of 24 total)
  • Thread Starter soundsvisual

    (@soundsvisual)

    Hi yes I think it always hangs at that point – does that help?

    Mine is hanging at the identical point. It seems to be on the scanning of UPDRAFT PLUS (a backup plugin), but not 1oo%.

    The other aspect for me is that this is a new 1&1 separate contract. My other umpteen WP sites all function and run scans 100%, so I suspect it is a 1&1 folder permission or something similar.

    I will post further data, as just running a debug here at present.

    Stevo

    This is the debug info on one site (point at which it hangs):

    [Jun 24 09:57:09] Scan process ended after forking.
    [Jun 24 09:57:09] Scanning contents: wp-content/plugins/updraftplus/includes/Dropbox2/OAuth/Consumer/ConsumerAbstract.php (Size:18602B Mem:68.0M)
    [Jun 24 09:57:09] Scanning contents: wp-content/plugins/updraftplus/includes/Dropbox2/OAuth/Consumer/Curl.php (Size:12550B Mem:70.0M)
    [Jun 24 09:57:10] Scanning contents: wp-content/plugins/updraftplus/includes/Dropbox2/OAuth/Consumer/WordPress.php (Size:2968B Mem:68.0M)
    [Jun 24 09:57:10] Scanning contents: wp-content/plugins/updraftplus/includes/Dropbox2/OAuth/Storage/Encrypter.php (Size:3957B Mem:70.0M)
    [Jun 24 09:57:10] Scanning contents: wp-content/plugins/updraftplus/includes/Dropbox2/OAuth/Storage/StorageInterface.php (Size:644B Mem:68.0M)
    [Jun 24 09:57:10] Scanned contents of 54 additional files at 5.07 per second
    [Jun 24 09:57:10] Scanning contents: wp-content/plugins/updraftplus/includes/Dropbox2/OAuth/Storage/WordPress.php (Size:5900B Mem:70.0M)
    [Jun 24 09:57:10] Scanning contents: wp-content/plugins/updraftplus/includes/Google/Auth/Abstract.php (Size:1274B Mem:68.0M)
    [Jun 24 09:57:10] Scanning contents: wp-content/plugins/updraftplus/includes/Google/Auth/AppIdentity.php (Size:3484B Mem:70.0M)
    [Jun 24 09:57:10] Scanning contents: wp-content/plugins/updraftplus/includes/Google/Auth/AssertionCredentials.php (Size:3866B Mem:68.0M)
    [Jun 24 09:57:10] Scanning contents: wp-content/plugins/updraftplus/includes/Google/Auth/ComputeEngine.php (Size:4248B Mem:70.0M)
    [Jun 24 09:57:10] Scanning contents: wp-content/plugins/updraftplus/includes/Google/Auth/Exception.php (Size:755B Mem:68.0M)
    [Jun 24 09:57:10] Scanning contents: wp-content/plugins/updraftplus/includes/Google/Auth/LoginTicket.php (Size:1926B Mem:70.0M)
    [Jun 24 09:57:11] Scanning contents: wp-content/plugins/updraftplus/includes/Google/Auth/OAuth2.php (Size:19123B Mem:68.0M)

    And this is the other (NOTE: both hanging at UPDRAFT PLUS scanning) :

    [Jun 24 09:56:55] Scanning contents: wp-content/plugins/updraftplus/includes/Dropbox2/OAuth/Storage/Encrypter.php (Size:3957B Mem:66.0M)
    [Jun 24 09:56:55] Scanning contents: wp-content/plugins/updraftplus/includes/Dropbox2/OAuth/Storage/StorageInterface.php (Size:644B Mem:68.0M)
    [Jun 24 09:56:56] Scanning contents: wp-content/plugins/updraftplus/includes/Dropbox2/OAuth/Storage/WordPress.php (Size:5900B Mem:66.0M)
    [Jun 24 09:56:56] Scanning contents: wp-content/plugins/updraftplus/includes/Google/Auth/Abstract.php (Size:1274B Mem:68.0M)
    [Jun 24 09:56:56] Scanning contents: wp-content/plugins/updraftplus/includes/Google/Auth/AppIdentity.php (Size:3484B Mem:66.0M)
    [Jun 24 09:56:56] Scanning contents: wp-content/plugins/updraftplus/includes/Google/Auth/AssertionCredentials.php (Size:3866B Mem:68.0M)
    [Jun 24 09:56:56] Scanned contents of 57 additional files at 6.65 per second
    [Jun 24 09:56:56] Scanning contents: wp-content/plugins/updraftplus/includes/Google/Auth/ComputeEngine.php (Size:4248B Mem:66.0M)
    [Jun 24 09:56:56] Scanning contents: wp-content/plugins/updraftplus/includes/Google/Auth/Exception.php (Size:755B Mem:68.0M)
    [Jun 24 09:56:56] Scanning contents: wp-content/plugins/updraftplus/includes/Google/Auth/LoginTicket.php (Size:1926B Mem:66.0M)
    [Jun 24 09:56:56] Scanning contents: wp-content/plugins/updraftplus/includes/Google/Auth/OAuth2.php (Size:19123B Mem:68.0M)
    [Jun 24 09:56:56] Scanning contents: wp-content/plugins/updraftplus/includes/Google/Auth/Simple.php (Size:1987B Mem:66.0M)
    [Jun 24 09:56:56] Scanning contents: wp-content/plugins/updraftplus/includes/Google/Cache/Abstract.php (Size:1453B Mem:68.0M)
    [Jun 24 09:56:57] Scanning contents: wp-content/plugins/updraftplus/includes/Google/Cache/Apc.php (Size:2823B Mem:66.0M)
    [Jun 24 09:56:57] Scanning contents: wp-content/plugins/updraftplus/includes/Google/Cache/Exception.php (Size:756B Mem:68.0M)
    [Jun 24 09:56:57] Scan process ended after forking.
    [Jun 24 09:56:57] Scanning contents: wp-content/plugins/updraftplus/includes/Google/Cache/File.php (Size:5721B Mem:66.0M)
    [Jun 24 09:56:57] Scanning contents: wp-content/plugins/updraftplus/includes/Google/Cache/Memcache.php (Size:4818B Mem:68.0M)
    [Jun 24 09:56:57] Scanned contents of 67 additional files at 6.93 per second
    [Jun 24 09:56:57] Scanning contents: wp-content/plugins/updraftplus/includes/Google/Cache/Null.php (Size:1193B Mem:66.0M)

    Thread Starter soundsvisual

    (@soundsvisual)

    OK – I don’t understand that directory doesn’t exist on my server?

    Apologies if unclear. It’s a plugin folder (updraft plus).

    Wordfence are looking at this and I’ll give feedback shortly…

    Stevo ??

    @sd142ppr If it always gets stuck at the same file related to “updraftplus” plugin, I suggest excluding the whole plugin folder from scan and re-check this issue, you can exclude /wp-content/plugins/updraftplus/* in “Exclude files from scan that match these wildcard patterns“.

    @soundsvisual you need to enable “Debug Mode” from (Wordfence > Tools => Diagnostics) before running a scan, by this way you will figure out at which file the scan hangs.

    Thanks.

    @wfalaa – thank you, but that just excludes Updraft Plus. It still always ends with:

    “[Jun 29 16:35:41] Scan process ended after forking.”

    Stevo ??

    WORDFENCE now dealing with this at top level ??

Viewing 9 replies - 16 through 24 (of 24 total)
  • The topic ‘Scan just hangs’ is closed to new replies.