Scan fails – Wrong address/IP

  • Resolved lausianne

    (@lausianne)


    4 years, 9 months ago

    I just installed Wordfence and wanted to do a first scan: Error “The scan has failed to start”. There is a help page presenting things to try. Nothing worked.
    Wordfence apparently tries to connect to the wrong address/IP. Where does the IP come from and how can I fix this?

    There are various IP options in the settings, but none gives a correct one, and none gives the one that’s actually used …

    IPs found in Tools > Diagnostics > IP(s) used by this server:
    104.28.7.32 -> Direct IP access not allowed
    83.138.86.19 -> Hosting welcome message

    This is a multisite on shared hosting, Wordfence network activated. Using Cloudflare.

    • This topic was modified 4 years, 9 months ago by lausianne.
    • This topic was modified 4 years, 9 months ago by lausianne.
Viewing 2 replies - 1 through 2 (of 2 total)

  • Hey @lausianne,

    Can you please try whitelisting this range and let me know if it helps?

    69.46.36.0/27

    If that doesn’t help, can you send me a Diagnostics report so I can get a better overview of your environment? Please navigate to Wordfence > Tools > Diagnostics. Here you can select SEND REPORT BY EMAIL. Please include your www.remarpro.com username and update this thread after you’ve sent it.

    Please let me know if whitelisting the IP range helps.

    Thanks,

    Gerroald

    Hey @lausianne,

    We haven’t heard back from you in a while, so I’ve gone ahead and marked this thread as resolved.

    Please feel free to open another thread if you’re still having issues with Wordfence.

    Thanks,

    Gerroald

Viewing 2 replies - 1 through 2 (of 2 total)
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