• Resolved missbonnie05

    (@missbonnie05)


    I’m clueless and really need help. please excuse me If I’m missing something

    When trying to run a scan I get a message that the scan is failing to start

    [Dec 22 02:16:35:1734833795.807254:4:info]?Calling Wordfence API v2.26:https://noc1.wordfence.com/v2.26/?k=06d1b7133298198ed907d80b57c205a83e939533740c8a0f1302d1f9af05e800f8fea6a026444bea2e27012ca032cd780bbcc534ea35b3df2b90a83b5500e102&s=eyJ3cCI6IjYuNy4xIiwid2YiOiI4LjAuMSIsIm1zIjpmYWxzZSwiaCI6Imh0dHBzOlwvXC9jb2xsYXJuY3VmZnMuY29tIiwic3NsdiI6ODA1MzA2NDgwLCJwdiI6IjguMi4yMSIsInB0IjoibGl0ZXNwZWVkIiwiY3YiOiI3Ljc2LjEiLCJjcyI6Ik9wZW5TU0xcLzMuMC43Iiwic3YiOiJMaXRlU3BlZWQiLCJkdiI6IjEwLjExLjEwLU1hcmlhREIiLCJsYW5nIjoiIn0&action=timestamp

    [Dec 22 02:13:54:1734833634.241389:4:info]?Calling Wordfence API v2.26:https://noc1.wordfence.com/v2.26/?k=06d1b7133298198ed907d80b57c205a83e939533740c8a0f1302d1f9af05e800f8fea6a026444bea2e27012ca032cd780bbcc534ea35b3df2b90a83b5500e102&s=eyJ3cCI6IjYuNy4xIiwid2YiOiI4LjAuMSIsIm1zIjpmYWxzZSwiaCI6Imh0dHBzOlwvXC9jb2xsYXJuY3VmZnMuY29tIiwic3NsdiI6ODA1MzA2NDgwLCJwdiI6IjguMi4yMSIsInB0IjoibGl0ZXNwZWVkIiwiY3YiOiI3Ljc2LjEiLCJjcyI6Ik9wZW5TU0xcLzMuMC43Iiwic3YiOiJMaXRlU3BlZWQiLCJkdiI6IjEwLjExLjEwLU1hcmlhREIiLCJsYW5nIjoiIn0&action=timestamp

    [Dec 22 02:13:51:1734833631.558754:4:info]?Calling Wordfence API v2.26:https://noc1.wordfence.com/v2.26/?k=06d1b7133298198ed907d80b57c205a83e939533740c8a0f1302d1f9af05e800f8fea6a026444bea2e27012ca032cd780bbcc534ea35b3df2b90a83b5500e102&s=eyJ3cCI6IjYuNy4xIiwid2YiOiI4LjAuMSIsIm1zIjpmYWxzZSwiaCI6Imh0dHBzOlwvXC9jb2xsYXJuY3VmZnMuY29tIiwic3NsdiI6ODA1MzA2NDgwLCJwdiI6IjguMi4yMSIsInB0IjoibGl0ZXNwZWVkIiwiY3YiOiI3Ljc2LjEiLCJjcyI6Ik9wZW5TU0xcLzMuMC43Iiwic3YiOiJMaXRlU3BlZWQiLCJkdiI6IjEwLjExLjEwLU1hcmlhREIiLCJsYW5nIjoiIn0&action=timestamp

    [Dec 22 02:10:53:1734833453.510828:4:info]?Calling Wordfence API v2.26:https://noc1.wordfence.com/v2.26/?k=06d1b7133298198ed907d80b57c205a83e939533740c8a0f1302d1f9af05e800f8fea6a026444bea2e27012ca032cd780bbcc534ea35b3df2b90a83b5500e102&s=eyJ3cCI6IjYuNy4xIiwid2YiOiI4LjAuMSIsIm1zIjpmYWxzZSwiaCI6Imh0dHBzOlwvXC9jb2xsYXJuY3VmZnMuY29tIiwic3NsdiI6ODA1MzA2NDgwLCJwdiI6IjguMi4yMSIsInB0IjoibGl0ZXNwZWVkIiwiY3YiOiI3Ljc2LjEiLCJjcyI6Ik9wZW5TU0xcLzMuMC43Iiwic3YiOiJMaXRlU3BlZWQiLCJkdiI6IjEwLjExLjEwLU1hcmlhREIiLCJsYW5nIjoiIn0&action=timestamp

    [Dec 22 02:10:30:1734833430.192995:4:info]?Calling Wordfence API v2.26:https://noc1.wordfence.com/v2.26/?k=06d1b7133298198ed907d80b57c205a83e939533740c8a0f1302d1f9af05e800f8fea6a026444bea2e27012ca032cd780bbcc534ea35b3df2b90a83b5500e102&s=eyJ3cCI6IjYuNy4xIiwid2YiOiI4LjAuMSIsIm1zIjpmYWxzZSwiaCI6Imh0dHBzOlwvXC9jb2xsYXJuY3VmZnMuY29tIiwic3NsdiI6ODA1MzA2NDgwLCJwdiI6IjguMi4yMSIsInB0IjoibGl0ZXNwZWVkIiwiY3YiOiI3Ljc2LjEiLCJjcyI6Ik9wZW5TU0xcLzMuMC43Iiwic3YiOiJMaXRlU3BlZWQiLCJkdiI6IjEwLjExLjEwLU1hcmlhREIiLCJsYW5nIjoiIn0&action=timestamp

    [Dec 22 02:04:46:1734833086.923220:4:info]?Calling Wordfence API v2.26:https://noc1.wordfence.com/v2.26/?k=06d1b7133298198ed907d80b57c205a83e939533740c8a0f1302d1f9af05e800f8fea6a026444bea2e27012ca032cd780bbcc534ea35b3df2b90a83b5500e102&s=eyJ3cCI6IjYuNy4xIiwid2YiOiI4LjAuMSIsIm1zIjpmYWxzZSwiaCI6Imh0dHBzOlwvXC9jb2xsYXJuY3VmZnMuY29tIiwic3NsdiI6ODA1MzA2NDgwLCJwdiI6IjguMi4yMSIsInB0IjoibGl0ZXNwZWVkIiwiY3YiOiI3Ljc2LjEiLCJjcyI6Ik9wZW5TU0xcLzMuMC43Iiwic3YiOiJMaXRlU3BlZWQiLCJkdiI6IjEwLjExLjEwLU1hcmlhREIiLCJsYW5nIjoiIn0&action=timestamp

    [Dec 22 02:04:09:1734833049.949905:4:info]?Calling Wordfence API v2.26:https://noc1.wordfence.com/v2.26/?k=06d1b7133298198ed907d80b57c205a83e939533740c8a0f1302d1f9af05e800f8fea6a026444bea2e27012ca032cd780bbcc534ea35b3df2b90a83b5500e102&s=eyJ3cCI6IjYuNy4xIiwid2YiOiI4LjAuMSIsIm1zIjpmYWxzZSwiaCI6Imh0dHBzOlwvXC9jb2xsYXJuY3VmZnMuY29tIiwic3NsdiI6ODA1MzA2NDgwLCJwdiI6IjguMi4yMSIsInB0IjoibGl0ZXNwZWVkIiwiY3YiOiI3Ljc2LjEiLCJjcyI6Ik9wZW5TU0xcLzMuMC43Iiwic3YiOiJMaXRlU3BlZWQiLCJkdiI6IjEwLjExLjEwLU1hcmlhREIiLCJsYW5nIjoiIn0&action=timestamp

    [Dec 22 02:03:37:1734833017.074061:4:info]?Calling Wordfence API v2.26:https://noc1.wordfence.com/stats.json

    [Dec 22 02:03:26:1734833006.104832:4:info]?Calling Wordfence API v2.26:https://noc1.wordfence.com/v2.26/?k=06d1b7133298198ed907d80b57c205a83e939533740c8a0f1302d1f9af05e800f8fea6a026444bea2e27012ca032cd780bbcc534ea35b3df2b90a83b5500e102&s=eyJ3cCI6IjYuNy4xIiwid2YiOiI4LjAuMSIsIm1zIjpmYWxzZSwiaCI6Imh0dHBzOlwvXC9jb2xsYXJuY3VmZnMuY29tIiwic3NsdiI6ODA1MzA2NDgwLCJwdiI6IjguMi4yMSIsInB0IjoibGl0ZXNwZWVkIiwiY3YiOiI3Ljc2LjEiLCJjcyI6Ik9wZW5TU0xcLzMuMC43Iiwic3YiOiJMaXRlU3BlZWQiLCJkdiI6IjEwLjExLjEwLU1hcmlhREIiLCJsYW5nIjoiIn0&action=timestamp

    [Dec 22 01:22:49:1734830569.006834:2:info]?Attempting to resume scan stage (0 attempt(s) remaining)...

    [Dec 22 01:21:25:1734830485.861487:2:info]?Attempting to resume scan stage (1 attempt(s) remaining)...

    [Dec 22 01:20:06:1734830406.154726:10:info]?SUM_KILLED:A request was received to stop the previous scan.

    [Dec 22 01:20:06:1734830406.154531:1:info]?Scan stop request received.

    [Dec 22 00:44:24:1734828264.703050:2:info]?Attempting to resume scan stage (0 attempt(s) remaining)...

    [Dec 22 00:43:35:1734828215.313791:2:info]?Attempting to resume scan stage (1 attempt(s) remaining)...

    [Dec 22 00:42:20:1734828140.329035:10:info]?SUM_KILLED:A request was received to stop the previous scan.

    [Dec 22 00:42:20:1734828140.328859:1:info]?Scan stop request received.

    [Dec 22 00:10:33:1734826233.818485:2:info]?Attempting to resume scan stage (0 attempt(s) remaining)...

    [Dec 22 00:09:33:1734826173.976582:2:info]?Attempting to resume scan stage (1 attempt(s) remaining)...

    [Dec 22 00:08:09:1734826089.382869:10:info]?SUM_KILLED:A request was received to stop the previous scan.

    [Dec 22 00:08:09:1734826089.382655:1:info]?Scan stop request received.

    [Dec 22 00:07:14:1734826034.824010:2:info]?Attempting to resume scan stage (0 attempt(s) remaining)...

    [Dec 22 00:05:55:1734825955.743239:2:info]?Attempting to resume scan stage (1 attempt(s) remaining)...

    [Dec 22 00:04:45:1734825885.991309:10:info]?SUM_KILLED:A request was received to stop the previous scan.

    [Dec 22 00:04:45:1734825885.991123:1:info]?Scan stop request received.

    [Dec 22 00:02:53:1734825773.012478:2:info]?Attempting to resume scan stage (0 attempt(s) remaining)...

    [Dec 22 00:01:46:1734825706.970582:2:info]?Attempting to resume scan stage (1 attempt(s) remaining)...

    [Dec 22 00:00:32:1734825632.958735:10:info]?SUM_KILLED:A request was received to stop the previous scan.

    [Dec 22 00:00:32:1734825632.958548:1:info]?Scan stop request received.

    [Dec 21 23:59:44:1734825584.092220:2:info]?Attempting to resume scan stage (0 attempt(s) remaining)...

    [Dec 21 23:59:02:1734825542.791866:2:info]?Attempting to resume scan stage (1 attempt(s) remaining)...

    I asked my server if the below are blocked and was told they are not

    44.239.130.172
    44.238.191.15
    35.155.126.231
    54.68.32.247
    44.235.211.232
    54.71.203.174

    I “think” I’ve tried everything else listed on the linked help page. Could someone please help me?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @missbonnie05, thanks for getting in touch!

    This looks like it could be related to your server’s ability to contact our servers, or the loopback but I can’t be certain until I know a little more about the platform you’re running on. There can be some?requirements around Cloudflare?to allow your site’s IP to access itself via loopback and sometimes our IPs need to be allowed too. With other load balancers/firewalls (as well as Cloudflare) it’s sometimes more important that they’re allowlisted rather than them specifically being blocked.

    If you’ve tried all of the above, you should still be able to send a diagnostic from the Wordfence > Tools > Diagnostics menu to us at wftest @ wordfence . com. Click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Many thanks,
    Peter.

    Thread Starter missbonnie05

    (@missbonnie05)

    Thank you very much Peter for your wonderful assistance (Your a star) today it is magically working. I had asked my server before asking here. I’m going to assume they took another look at my request and fixed the issue.

    Please mark as solved have a wonderful holiday season if you celebrate

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.