Scan Failed The current scan looks like it has failed.

  • Resolved himself86

    (@himself86)


    3 years, 2 months ago

    Wordfence on our production site has suddenly started producing these errors. Having followed the suggestions in the WordFence documentation without any luck, the hosting company has spent the afternoon looking for a possible solution but has also failed to find anything.

    We have increased the memory limit to 2048M which is way more than the site needs, enabled debugging on Wordfence, decreased scanning to 8 and still the scan is unable to complete.

    The odd thing is that WordFence in Staging runs without error, on a copy of the site.

    Below are the Wordfence logs entries … Any suggestions welcomed.

    [Dec 28 20:01:59:1640718119.002007:2:info] 11228 files indexed
    [Dec 28 20:01:58:1640718118.893432:2:info] 11080 files indexed
    [Dec 28 20:01:58:1640718118.521401:2:info] 10580 files indexed
    [Dec 28 20:01:58:1640718118.182033:2:info] 10080 files indexed
    [Dec 28 20:01:57:1640718117.836927:2:info] 9580 files indexed
    [Dec 28 20:01:57:1640718117.445289:2:info] 9080 files indexed
    [Dec 28 20:01:56:1640718116.807041:2:info] 8580 files indexed
    [Dec 28 20:01:56:1640718116.408235:2:info] 8080 files indexed
    [Dec 28 20:01:56:1640718116.101811:2:info] 7580 files indexed
    [Dec 28 20:01:55:1640718115.840690:2:info] 7080 files indexed
    [Dec 28 20:01:55:1640718115.548960:2:info] 6580 files indexed
    [Dec 28 20:01:55:1640718115.205379:2:info] 6080 files indexed
    [Dec 28 20:01:54:1640718114.866779:2:info] 5580 files indexed
    [Dec 28 20:01:54:1640718114.459939:2:info] 5080 files indexed
    [Dec 28 20:01:54:1640718114.137660:2:info] 4580 files indexed
    [Dec 28 20:01:53:1640718113.812229:2:info] 4080 files indexed
    [Dec 28 20:01:53:1640718113.416382:2:info] 3580 files indexed
    [Dec 28 20:01:53:1640718113.057788:2:info] 3080 files indexed
    [Dec 28 20:01:52:1640718112.672847:2:info] 2580 files indexed
    [Dec 28 20:01:52:1640718112.138174:2:info] 2080 files indexed
    [Dec 28 20:01:51:1640718111.769539:2:info] 1580 files indexed
    [Dec 28 20:01:51:1640718111.452147:2:info] 1080 files indexed
    [Dec 28 20:01:37:1640718097.001394:2:info] 580 files indexed
    [Dec 28 20:01:36:1640718096.895397:2:info] 500 files indexed
    [Dec 28 20:01:34:1640718094.578001:2:info] Found 1 theme
    [Dec 28 20:01:34:1640718094.574973:2:info] Getting theme list from WordPress
    [Dec 28 20:01:34:1640718094.574580:2:info] Found 27 plugins
    [Dec 28 20:01:34:1640718094.572094:2:info] Getting plugin list from WordPress
    [Dec 28 20:01:34:1640718094.500699:2:info] The disk has 195267 MB available
    [Dec 28 20:01:34:1640718094.498764:2:info] Total disk space: 8.66 TB — Free disk space: 190.69 GB
    [Dec 28 20:01:27:1640718087.143976:1:info] Contacting Wordfence to initiate scan

Viewing 1 replies (of 1 total)

  • Thanks for reaching out.

    Can you do the following so I can get the information I need to help you?

    • Stop the existing scan if it is still running (The “Start New Scan” button turns in to a “Stop” button while the scan is running).
    • Go to your Wordfence > Scan > Manage Scan and locate the “Performance Options” section. Set “Maximum execution time for each scan stage” to 20.
    • Click to “Save Changes”.
    • Go to the Tools > Diagnostics page.
    • In the “Debugging Options” section check the circle “Enable debugging mode”.
    • Click to “Save Changes”.
    • Start a new scan on the Scan page.
    • If the scan fails again, copy the last 20 lines or so from the Log (click the “Show Log” link) once the scan finishes and paste them in the post.

    On some sites, this will correct the issue. Adding “20” for the “Maximum execution time for each scan stage” tells the scan to pause every 20 seconds and start again where it left off, which makes the scan more performance-friendly for some servers. If this fixes the issue and scans run again, you can leave all the settings above except for “Enable Debugging Mode”.

    For a screenshot of my recommended Performance setting options – Click Here.

    Can you also send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username (@himself86) where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email`

    Tim

Viewing 1 replies (of 1 total)
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