Scan Failed – The current scan looks like it has failed.

  • Resolved fetchblog

    (@fetchblog)


    5 years ago

    Hey there guys,

    I am 99% certain my site has been infected with malware. I am trying to ascertain the extent of the damage and seeing if I can use your plugin to find a solution. I have done some research on the error and made the subsequent changes and here are the last 25 lines or so of the debug. Here are the current steps that I have taken so far:

    Kill the existing scan if it is still running (The “Start New Scan” button turns in to a “Stop” button while the scan is running)
    Go to your Scan > Scan Options and Scheduling page and locate the “Performance Options”
    Set “Maximum execution time for each scan stage” to 20 on the options page
    Click to “Save Changes”
    Go to the Tools > Diagnostics page
    In the “Debugging Options” section check the circle “Enable debugging mode”
    Click to “Save Changes”.
    Start a new scan
    Copy the last 20 lines from the Log (click the “Show Log” link) or so of the activity log and paste them here

    Here are the last 25 lines or so of the debug

    [Nov 16 13:41:28:1573929688.730128:4:info] Scanning: /home/grixfnqq/public_html/SettleAlaska.com/wp-content/plugins/really-simple-captcha/gentium/GenBasR.ttf (Mem:30.5M)
    [Nov 16 13:41:28:1573929688.727239:4:info] Scanning: /home/grixfnqq/public_html/SettleAlaska.com/wp-content/plugins/really-simple-captcha/gentium/GenBasI.ttf (Mem:30.5M)
    [Nov 16 13:41:28:1573929688.724418:4:info] Scanning: /home/grixfnqq/public_html/SettleAlaska.com/wp-content/plugins/really-simple-captcha/gentium/GenBasBI.ttf (Mem:30.5M)
    [Nov 16 13:41:28:1573929688.721451:4:info] Scanning: /home/grixfnqq/public_html/SettleAlaska.com/wp-content/plugins/really-simple-captcha/gentium/GenBasB.ttf (Mem:30.5M)
    [Nov 16 13:41:28:1573929688.720480:4:info] Scanning: /home/grixfnqq/public_html/SettleAlaska.com/wp-content/plugins/really-simple-captcha/gentium/GENTIUM-FAQ.txt (Mem:30.5M)
    [Nov 16 13:41:28:1573929688.719639:4:info] Scanning: /home/grixfnqq/public_html/SettleAlaska.com/wp-content/plugins/really-simple-captcha/gentium/FONTLOG.txt (Mem:30.5M)
    [Nov 16 13:41:28:1573929688.718807:4:info] Scanning: /home/grixfnqq/public_html/SettleAlaska.com/wp-content/plugins/mappress-google-maps-for-wordpress/templates/mashup-popup.php (Mem:30.5M)
    [Nov 16 13:41:28:1573929688.717927:4:info] Scanning: /home/grixfnqq/public_html/SettleAlaska.com/wp-content/plugins/mappress-google-maps-for-wordpress/templates/mashup-item.php (Mem:30.5M)
    [Nov 16 13:41:28:1573929688.717001:4:info] Scanning: /home/grixfnqq/public_html/SettleAlaska.com/wp-content/plugins/mappress-google-maps-for-wordpress/templates/map.php (Mem:30.5M)
    [Nov 16 13:41:28:1573929688.716079:4:info] Scanning: /home/grixfnqq/public_html/SettleAlaska.com/wp-content/plugins/mappress-google-maps-for-wordpress/templates/map-search.php (Mem:30.5M)
    [Nov 16 13:41:28:1573929688.715154:4:info] Scanning: /home/grixfnqq/public_html/SettleAlaska.com/wp-content/plugins/mappress-google-maps-for-wordpress/templates/map-popup.php (Mem:30.5M)
    [Nov 16 13:41:28:1573929688.714232:4:info] Scanning: /home/grixfnqq/public_html/SettleAlaska.com/wp-content/plugins/mappress-google-maps-for-wordpress/templates/map-loop.php (Mem:30.5M)
    [Nov 16 13:41:28:1573929688.713328:4:info] Scanning: /home/grixfnqq/public_html/SettleAlaska.com/wp-content/plugins/mappress-google-maps-for-wordpress/templates/map-item.php (Mem:30.5M)
    [Nov 16 13:41:28:1573929688.712403:4:info] Scanning: /home/grixfnqq/public_html/SettleAlaska.com/wp-content/plugins/mappress-google-maps-for-wordpress/templates/map-header.php (Mem:30.5M)
    [Nov 16 13:41:28:1573929688.711361:4:info] Scanning: /home/grixfnqq/public_html/SettleAlaska.com/wp-content/plugins/mappress-google-maps-for-wordpress/templates/map-filters.php (Mem:30.5M)
    [Nov 16 13:41:28:1573929688.710416:4:info] Scanning: /home/grixfnqq/public_html/SettleAlaska.com/wp-content/plugins/mappress-google-maps-for-wordpress/templates/map-directions.php (Mem:30.5M)
    [Nov 16 13:41:28:1573929688.709485:4:info] Scanning: /home/grixfnqq/public_html/SettleAlaska.com/wp-content/plugins/mappress-google-maps-for-wordpress/templates/map-controls.php (Mem:30.5M)
    [Nov 16 13:41:28:1573929688.708235:4:info] Scanning: /home/grixfnqq/public_html/SettleAlaska.com/wp-content/plugins/mappress-google-maps-for-wordpress/readme.txt (Mem:30.5M)
    [Nov 16 13:41:28:1573929688.707221:4:info] Scanning: /home/grixfnqq/public_html/SettleAlaska.com/wp-content/plugins/mappress-google-maps-for-wordpress/mappress_template.php (Mem:30.5M)
    [Nov 16 13:41:28:1573929688.705842:4:info] Scanning: /home/grixfnqq/public_html/SettleAlaska.com/wp-content/plugins/mappress-google-maps-for-wordpress/mappress_settings.php (Mem:30.5M)
    [Nov 16 13:41:28:1573929688.704897:4:info] Scanning: /home/grixfnqq/public_html/SettleAlaska.com/wp-content/plugins/mappress-google-maps-for-wordpress/mappress_poi.php (Mem:30.5M)
    [Nov 16 13:41:28:1573929688.703964:4:info] Scanning: /home/grixfnqq/public_html/SettleAlaska.com/wp-content/plugins/mappress-google-maps-for-wordpress/mappress_obj.php (Mem:30.5M)
    [Nov 16 13:41:28:1573929688.702689:4:info] Scanning: /home/grixfnqq/public_html/SettleAlaska.com/wp-content/plugins/mappress-google-maps-for-wordpress/mappress_map.php (Mem:30.5M)
    [Nov 16 13:41:28:1573929688.701553:4:info] Scanning: /home/grixfnqq/public_html/SettleAlaska.com/wp-content/plugins/mappress-google-maps-for-wordpress/mappress_controls.php (Mem:30.5M)
    [Nov 16 13:41:28:1573929688.701105:2:info] Analyzed 2800 files containing 43.22 MB of data so far

Viewing 2 replies - 1 through 2 (of 2 total)
  • WFGerroald

    (@wfgerald)

    Hey @fetchblog,

    Thanks for the detailed information.

    Can you send me a Diagnostics report so I can get a better overview of your environment? Please navigate to Wordfence > Tools > Diagnostics. Here you can select SEND REPORT BY EMAIL. Please include your www.remarpro.com username and update this thread after you’ve sent it.

    Thanks,

    Gerroald

    Hey @fetchblog,

    We haven’t heard back from you in a while, so I’ve gone ahead and marked this thread as resolved.

    Please feel free to open another thread if you’re still having issues with Wordfence.

    Thanks,

    Gerroald

Viewing 2 replies - 1 through 2 (of 2 total)
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