Scan Failed, again!

  • ajghell

    (@ajghell)


    12 months ago

    Hello and tanks everyone, I’m from Italy.

    I have wordfence installed in many my sites, but only with this case on Scan tool it blocket with scan failed.

    I’m looking many solutions in this forum (memory, times, permission) but nothing of thist working for me. I send a report by email but I have not received a reply (a week now).

    these are the last lines of the log

    [Mar 24 14:55:58:1711288558.466663:2:info] Analyzed 300 files containing 2.99 MB of data so far
[Mar 24 14:55:58:1711288558.068829:2:info] Analyzed 200 files containing 1.79 MB of data so far
[Mar 24 14:55:57:1711288557.704988:2:info] Analyzed 100 files containing 1.28 MB of data so far
[Mar 24 14:55:57:1711288557.311125:2:info] 19969 files indexed
[Mar 24 14:55:57:1711288557.281276:2:info] 19500 files indexed
[Mar 24 14:55:57:1711288557.241998:2:info] 19000 files indexed
[Mar 24 14:55:57:1711288557.212935:2:info] 18500 files indexed
[Mar 24 14:55:57:1711288557.156813:2:info] 18000 files indexed
[Mar 24 14:55:57:1711288557.121878:2:info] 17500 files indexed
[Mar 24 14:55:55:1711288555.538684:2:info] 17000 files indexed
[Mar 24 14:55:55:1711288555.261733:2:info] 16500 files indexed
[Mar 24 14:55:55:1711288555.218932:2:info] 16000 files indexed
[Mar 24 14:55:55:1711288555.173758:2:info] 15500 files indexed
[Mar 24 14:55:55:1711288555.119000:2:info] 15000 files indexed
[Mar 24 14:55:55:1711288555.021437:2:info] 14500 files indexed
[Mar 24 14:55:54:1711288554.946877:2:info] 14000 files indexed
[Mar 24 14:55:54:1711288554.917237:2:info] 13500 files indexed
[Mar 24 14:55:54:1711288554.884913:2:info] 13000 files indexed
[Mar 24 14:55:54:1711288554.858189:2:info] 12500 files indexed
[Mar 24 14:55:54:1711288554.827140:2:info] 12000 files indexed
[Mar 24 14:55:54:1711288554.785373:2:info] 11500 files indexed
[Mar 24 14:55:54:1711288554.744248:2:info] 11000 files indexed
[Mar 24 14:55:54:1711288554.701897:2:info] 10500 files indexed
[Mar 24 14:55:54:1711288554.663797:2:info] 10000 files indexed
[Mar 24 14:55:54:1711288554.629689:2:info] 9500 files indexed
[Mar 24 14:55:54:1711288554.598721:2:info] 9000 files indexed
[Mar 24 14:55:54:1711288554.554897:2:info] 8500 files indexed
[Mar 24 14:55:54:1711288554.500999:2:info] 8000 files indexed
[Mar 24 14:55:54:1711288554.464837:2:info] 7500 files indexed
[Mar 24 14:55:54:1711288554.433472:2:info] 7000 files indexed
[Mar 24 14:55:54:1711288554.391918:2:info] 6500 files indexed
[Mar 24 14:55:54:1711288554.349577:2:info] 6000 files indexed
[Mar 24 14:55:54:1711288554.310930:2:info] 5500 files indexed
[Mar 24 14:55:54:1711288554.271832:2:info] 5000 files indexed
[Mar 24 14:55:54:1711288554.233257:2:info] 4500 files indexed
[Mar 24 14:55:54:1711288554.199878:2:info] 4000 files indexed
[Mar 24 14:55:54:1711288554.164341:2:info] 3500 files indexed
[Mar 24 14:55:54:1711288554.129269:2:info] 3000 files indexed
[Mar 24 14:55:54:1711288554.078689:2:info] 2500 files indexed
[Mar 24 14:55:53:1711288553.955076:2:info] 2000 files indexed
[Mar 24 14:55:53:1711288553.915695:2:info] 1500 files indexed
[Mar 24 14:55:53:1711288553.873190:2:info] 1000 files indexed
[Mar 24 14:55:53:1711288553.828748:2:info] 500 files indexed
[Mar 24 14:55:51:1711288551.624009:2:info] Found 1 theme
[Mar 24 14:55:51:1711288551.621071:2:info] Getting theme list from WordPress
[Mar 24 14:55:51:1711288551.619734:2:info] Found 25 plugins
[Mar 24 14:55:51:1711288551.614055:2:info] Getting plugin list from WordPress
[Mar 24 14:55:51:1711288551.303127:2:info] The disk has 520551.98 MB available
[Mar 24 14:55:51:1711288551.301784:2:info] Total disk space: 1.27 TB -- Free disk space: 508.35 GB
[Mar 24 14:55:44:1711288544.304934:1:info] Contacting Wordfence to initiate scan

    it hangs like this, without indicating errors.

    Can You help me!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfphil

    (@wfphil)

    Hi @ajghell

    Can you do the following so I can get the information I need to help you:

    • Kill the existing scan if one is still running by pressing the STOP SCAN button.
    • Click on the Scan Options and Scheduling link.
    • In the Performance Options section set Maximum execution time for each scan stage to 20.
    • In the Advanced Scan Options section enable the option Use only IPv4 to start scans.
    • Hit the SAVE CHANGES button.
    • Go to the bottom of the Diagnostics tab on the Tools page and expand the Debugging Options section.
    • Enable the option below:

    Enable debugging mode (increases database load).

    • Disable the option below if it is enabled:

    Start all scans remotely (Try this if your scans aren’t starting and your site is publicly accessible).

    • Hit the SAVE CHANGES button.
    • Start a new scan.
    • If the scan fails with a message saying that the scan has failed, stop the scan and click on the EMAIL ACTIVITY LOG link to email the scan activity log and send it to [email protected]

    Due to possible email delivery failure above, also click on the VIEW FULL LOG link and copy about the last 20 or so lines of the scan activity log and paste it in a reply here.

    • Remember to disable Enable debugging mode (increases database load) after you have finished.

    Also, I will need your Wordfence diagnostics report. Please go to the top of the Diagnostics tab on the Wordfence Tools page. There will be a SEND REPORT BY EMAIL button to send the diagnostics report. wftest [at] wordfence [dot] com as the email and ajghell as the forum username please.

    Once you have emailed me the diagnostics report can you reply here to let me know that it has been sent. This is important in the unlikely event that your installation of WordPress is having an issue with sending mail.

    • This reply was modified 12 months ago by wfphil.
    Thread Starter ajghell

    (@ajghell)

    Thanks WfPhil for relpy.
    the scan fails again with message “he current scan looks like it has failed. Its last status update was?26 minutes?ago. You may continue to wait in case it resumes or stop and restart the scan. Some sites may need adjustments to run scans reliably.?“
    Here last lines of activity log

    [Mar 27 14:22:15:1711545735.560112:4:info] Entering start scan routine
[Mar 27 14:03:00:1711544580.562702:4:info] Skipping unneeded hash: /home/mhd-01/www.ladyraffycalzaturificio.it/htdocs/wp-content/upgrade-temp-backup/plugins/woocommerce/packages/woocommerce-blocks/packages/checkout/components/checkbox-control/stories/index.tsx
[Mar 27 14:03:00:1711544580.560596:4:info] Skipping unneeded hash: /home/mhd-01/www.ladyraffycalzaturificio.it/htdocs/wp-content/upgrade-temp-backup/plugins/woocommerce/packages/woocommerce-blocks/packages/checkout/components/checkbox-control/index.tsx
[Mar 27 14:03:00:1711544580.557698:4:info] Skipping unneeded hash: /home/mhd-01/www.ladyraffycalzaturificio.it/htdocs/wp-content/upgrade-temp-backup/plugins/woocommerce/packages/woocommerce-blocks/packages/checkout/components/button/index.ts
[Mar 27 14:03:00:1711544580.550907:4:info] Skipping unneeded hash: /home/mhd-01/www.ladyraffycalzaturificio.it/htdocs/wp-content/upgrade-temp-backup/plugins/woocommerce/packages/woocommerce-blocks/packages/checkout/blocks-registry/utils.ts
[Mar 27 14:03:00:1711544580.543075:4:info] Skipping unneeded hash: /home/mhd-01/www.ladyraffycalzaturificio.it/htdocs/wp-content/upgrade-temp-backup/plugins/woocommerce/packages/woocommerce-blocks/packages/checkout/blocks-registry/types.ts
[Mar 27 14:03:00:1711544580.529895:4:info] Skipping unneeded hash: /home/mhd-01/www.ladyraffycalzaturificio.it/htdocs/wp-content/upgrade-temp-backup/plugins/woocommerce/packages/woocommerce-blocks/packages/checkout/blocks-registry/registered-blocks.ts
[Mar 27 14:03:00:1711544580.527768:4:info] Skipping unneeded hash: /home/mhd-01/www.ladyraffycalzaturificio.it/htdocs/wp-content/upgrade-temp-backup/plugins/woocommerce/packages/woocommerce-blocks/packages/checkout/blocks-registry/register-checkout-block.ts
[Mar 27 14:03:00:1711544580.525893:4:info] Skipping unneeded hash: /home/mhd-01/www.ladyraffycalzaturificio.it/htdocs/wp-content/upgrade-temp-backup/plugins/woocommerce/packages/woocommerce-blocks/packages/checkout/blocks-registry/inserter.png
[Mar 27 14:03:00:1711544580.523702:4:info] Skipping unneeded hash: /home/mhd-01/www.ladyraffycalzaturificio.it/htdocs/wp-content/upgrade-temp-backup/plugins/woocommerce/packages/woocommerce-blocks/packages/checkout/blocks-registry/index.ts
[Mar 27 14:03:00:1711544580.521860:4:info] Skipping unneeded hash: /home/mhd-01/www.ladyraffycalzaturificio.it/htdocs/wp-content/upgrade-temp-backup/plugins/woocommerce/packages/woocommerce-blocks/packages/checkout/blocks-registry/get-registered-blocks.ts
[Mar 27 14:03:00:1711544580.518971:4:info] Skipping unneeded hash: /home/mhd-01/www.ladyraffycalzaturificio.it/htdocs/wp-content/upgrade-temp-backup/plugins/woocommerce/packages/woocommerce-blocks/images/previews/tshirt.jpg
[Mar 27 14:03:00:1711544580.516836:4:info] Skipping unneeded hash: /home/mhd-01/www.ladyraffycalzaturificio.it/htdocs/wp-content/upgrade-temp-backup/plugins/woocommerce/packages/woocommerce-blocks/images/previews/polo.jpg
[Mar 27 14:03:00:1711544580.514664:4:info] Skipping unneeded hash: /home/mhd-01/www.ladyraffycalzaturificio.it/htdocs/wp-content/upgrade-temp-backup/plugins/woocommerce/packages/woocommerce-blocks/images/previews/pennant.jpg
[Mar 27 14:03:00:1711544580.512719:4:info] Skipping unneeded hash: /home/mhd-01/www.ladyraffycalzaturificio.it/htdocs/wp-content/upgrade-temp-backup/plugins/woocommerce/packages/woocommerce-blocks/images/previews/long-sleeve-tee.jpg
[Mar 27 14:03:00:1711544580.510718:4:info] Skipping unneeded hash: /home/mhd-01/www.ladyraffycalzaturificio.it/htdocs/wp-content/upgrade-temp-backup/plugins/woocommerce/packages/woocommerce-blocks/images/previews/hoodie-with-zipper.jpg
[Mar 27 14:03:00:1711544580.507056:4:info] Skipping unneeded hash: /home/mhd-01/www.ladyraffycalzaturificio.it/htdocs/wp-content/upgrade-temp-backup/plugins/woocommerce/packages/woocommerce-blocks/images/previews/hoodie-with-pocket.jpg
[Mar 27 14:03:00:1711544580.504219:4:info] Skipping unneeded hash: /home/mhd-01/www.ladyraffycalzaturificio.it/htdocs/wp-content/upgrade-temp-backup/plugins/woocommerce/packages/woocommerce-blocks/images/previews/hoodie-with-logo.jpg
[Mar 27 14:03:00:1711544580.501512:4:info] Skipping unneeded hash: /home/mhd-01/www.ladyraffycalzaturificio.it/htdocs/wp-content/upgrade-temp-backup/plugins/woocommerce/packages/woocommerce-blocks/images/previews/collection.jpg
[Mar 27 14:03:00:1711544580.498767:4:info] Skipping unneeded hash: /home/mhd-01/www.ladyraffycalzaturificio.it/htdocs/wp-content/upgrade-temp-backup/plugins/woocommerce/packages/woocommerce-blocks/images/previews/cap.jpg
[Mar 27 14:03:00:1711544580.495820:4:info] Skipping unneeded hash: /home/mhd-01/www.ladyraffycalzaturificio.it/htdocs/wp-content/upgrade-temp-backup/plugins/woocommerce/packages/woocommerce-blocks/images/previews/beanie.jpg
[Mar 27 14:03:00:1711544580.492126:2:info] 14000 files indexed

    I send all activity log and diagnostic report to wftest.

    thank you for your support

Viewing 2 replies - 1 through 2 (of 2 total)
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