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Resolved ojkprabhu
(@ojkprabhu)

10 months, 2 weeks ago
The scan has failed because we were unable to contact the Wordfence

Please solve problem
- [Apr 29 10:08:05]?Scheduled Wordfence scan starting at Monday 29th of April 2024 10:08:05 AM
- [Apr 29 10:08:05]?Entering start scan routine
- [Apr 29 10:08:05]?Got value from wf config maxExecutionTime: 0
- [Apr 29 10:08:05]?Got max_execution_time value from ini: 0
- [Apr 29 10:08:05]?getMaxExecutionTime() returning default of: 15
- [Apr 29 10:08:06]?Test result of scan start URL fetch: array ( ‘headers’ => WpOrg\Requests\Utility\CaseInsensitiveDictionary::__set_state(array( ‘data’ => array ( ‘content-type’ => ‘text/html; charset=UTF-8’, ‘x-robots-tag’ => ‘noindex’, ‘x-content-type-options’ => ‘nosniff’, ‘expires’ => ‘Wed, 11 Jan 1984 05:00:00 GMT’, ‘referrer-policy’ => ‘strict-origin-when-cross-origin’, ‘x-frame-options’ => ‘SAMEORIGIN’, ‘x-litespeed-cache-control’ => ‘no-cache’, ‘cache-control’ => ‘no-cache, no-store, must-revalidate, max-age=0’, ‘vary’ => ‘Accept-Encoding,Accept-Encoding’, ‘content-length’ => ’32’, ‘content-encoding’ => ‘gzip’, ‘date’ => ‘Mon, 29 Apr 2024 04:38:06 GMT’, ‘server’ => ‘LiteSpeed’, ‘alt-svc’ => ‘h3=”:443″; ma=2592000, h3-29=”:443″; ma=2592000, h3-Q050=”:443″; ma=2592000, h3-Q046=”:443″; ma=2592000, h3-Q043=”:443″; ma=2592000, quic=”:443″; ma=2592000; v=”43,46″‘, ), )), ‘body’ => ‘WFSCANTESTOK’,
- [Apr 29 10:08:06]?Starting cron with normal ajax at URL https://likenow.in/wp-admin/admin-ajax.php?action=wordfence_doScan&isFork=0&scanMode=custom&cronKey=e29afde35e3272374ae5b984850a1d7c&signature=6526fecc47f978f1cbbb6ffbc115fbaff09257af7105cb3998eef3213a686946
- [Apr 29 10:08:06]?Scan engine received request.
- [Apr 29 10:08:06]?Verifying start request signature.
- [Apr 29 10:08:06]?Fetching stored cronkey for comparison.
- [Apr 29 10:08:06]?Checking cronkey: e29afde35e3272374ae5b984850a1d7c (expecting e29afde35e3272374ae5b984850a1d7c)
- [Apr 29 10:08:06]?Checking saved cronkey against cronkey param
- [Apr 29 10:08:06]?Checking if scan is already running
- [Apr 29 10:08:06]?Requesting max memory
- [Apr 29 10:08:06]?Setting up error handling environment
- [Apr 29 10:08:06]?Setting up scanRunning and starting scan
- [Apr 29 10:08:06]?Contacting Wordfence to initiate scan
- [Apr 29 10:08:06]?Calling Wordfence API v2.26:https://noc1.wordfence.com/v2.26/?k=20e2b1fc99598519903105433a9ca17493c8949cc88ef85c91afb522e2eab6ff5e985c3a15adb0753f2698653b2934ab&s=eyJ3cCI6IjYuNS4yIiwid2YiOiI3LjExLjUiLCJtcyI6ZmFsc2UsImgiOiJodHRwczpcL1wvbGlrZW5vdy5pbiIsInNzbHYiOjI2OTQ4ODMxOSwicHYiOiI4LjEuMjgiLCJwdCI6ImxpdGVzcGVlZCIsImN2IjoiNy42MS4xIiwiY3MiOiJPcGVuU1NMXC8xLjEuMWsiLCJzdiI6IkxpdGVTcGVlZCIsImR2IjoiOC4wLjM2IiwibGFuZyI6IiJ9&action=log_scan
- [Apr 29 10:08:22]?Scan process ended after forking.
- [Apr 29 10:08:27]?Wordfence used 0 B of memory for scan. Server peak memory usage was: 46 MB
- [Apr 29 10:08:27]?Scan terminated with error: There was an error connecting to the Wordfence scanning servers: cURL error 7: Failed to connect to noc1.wordfence.com port 443: Connection refused
- [Apr 29 10:20:09]?Calling Wordfence API v2.26:https://noc1.wordfence.com/stats.json
- [Apr 29 10:20:14]?Calling Wordfence API v2.26:https://noc1.wordfence.com/v2.26/?k=20e2b1fc99598519903105433a9ca17493c8949cc88ef85c91afb522e2eab6ff5e985c3a15adb0753f2698653b2934ab&s=eyJ3cCI6IjYuNS4yIiwid2YiOiI3LjExLjUiLCJtcyI6ZmFsc2UsImgiOiJodHRwczpcL1wvbGlrZW5vdy5pbiIsInNzbHYiOjI2OTQ4ODMxOSwicHYiOiI4LjEuMjgiLCJwdCI6ImxpdGVzcGVlZCIsImN2IjoiNy42MS4xIiwiY3MiOiJPcGVuU1NMXC8xLjEuMWsiLCJzdiI6IkxpdGVTcGVlZCIsImR2IjoiOC4wLjM2IiwibGFuZyI6IiJ9&action=resolve_ips
- [Apr 29 10:20:19]?Call to Wordfence API to resolve IPs failed: There was an error connecting to the Wordfence scanning servers: cURL error 7: Failed to connect to noc1.wordfence.com port 443: Connection refused
- [Apr 29 10:20:29]?Scan stop request received.
- [Apr 29 10:20:48]?Ajax request received to start scan.
- [Apr 29 10:20:48]?Entering start scan routine
- [Apr 29 10:20:48]?Got value from wf config maxExecutionTime: 0
- [Apr 29 10:20:48]?Got max_execution_time value from ini: 0
- [Apr 29 10:20:48]?getMaxExecutionTime() returning default of: 15
- [Apr 29 10:20:48]?Test result of scan start URL fetch: array ( ‘headers’ => WpOrg\Requests\Utility\CaseInsensitiveDictionary::__set_state(array( ‘data’ => array ( ‘content-type’ => ‘text/html; charset=UTF-8’, ‘x-robots-tag’ => ‘noindex’, ‘x-content-type-options’ => ‘nosniff’, ‘expires’ => ‘Wed, 11 Jan 1984 05:00:00 GMT’, ‘referrer-policy’ => ‘strict-origin-when-cross-origin’, ‘x-frame-options’ => ‘SAMEORIGIN’, ‘x-litespeed-cache-control’ => ‘no-cache’, ‘cache-control’ => ‘no-cache, no-store, must-revalidate, max-age=0’, ‘vary’ => ‘Accept-Encoding,Accept-Encoding’, ‘content-length’ => ’32’, ‘content-encoding’ => ‘gzip’, ‘date’ => ‘Mon, 29 Apr 2024 04:50:48 GMT’, ‘server’ => ‘LiteSpeed’, ‘alt-svc’ => ‘h3=”:443″; ma=2592000, h3-29=”:443″; ma=2592000, h3-Q050=”:443″; ma=2592000, h3-Q046=”:443″; ma=2592000, h3-Q043=”:443″; ma=2592000, quic=”:443″; ma=2592000; v=”43,46″‘, ), )), ‘body’ => ‘WFSCANTESTOK’,
- [Apr 29 10:20:48]?Starting cron with normal ajax at URL https://likenow.in/wp-admin/admin-ajax.php?action=wordfence_doScan&isFork=0&scanMode=custom&cronKey=1932c777ca674ea7be3951ad3837c117&signature=23390a74491bca6ae8af9702a5e9d587e2cfff775873812b8b15b800c9737986
- [Apr 29 10:20:49]?Scan engine received request.
- [Apr 29 10:20:49]?Verifying start request signature.
- [Apr 29 10:20:49]?Fetching stored cronkey for comparison.
- [Apr 29 10:20:49]?Checking cronkey: 1932c777ca674ea7be3951ad3837c117 (expecting 1932c777ca674ea7be3951ad3837c117)
- [Apr 29 10:20:49]?Checking saved cronkey against cronkey param
- [Apr 29 10:20:49]?Checking if scan is already running
- [Apr 29 10:20:49]?Requesting max memory
- [Apr 29 10:20:49]?Setting up error handling environment
- [Apr 29 10:20:49]?Setting up scanRunning and starting scan
- [Apr 29 10:20:49]?Contacting Wordfence to initiate scan
- [Apr 29 10:20:49]?Calling Wordfence API v2.26:https://noc1.wordfence.com/v2.26/?k=20e2b1fc99598519903105433a9ca17493c8949cc88ef85c91afb522e2eab6ff5e985c3a15adb0753f2698653b2934ab&s=eyJ3cCI6IjYuNS4yIiwid2YiOiI3LjExLjUiLCJtcyI6ZmFsc2UsImgiOiJodHRwczpcL1wvbGlrZW5vdy5pbiIsInNzbHYiOjI2OTQ4ODMxOSwicHYiOiI4LjEuMjgiLCJwdCI6ImxpdGVzcGVlZCIsImN2IjoiNy42MS4xIiwiY3MiOiJPcGVuU1NMXC8xLjEuMWsiLCJzdiI6IkxpdGVTcGVlZCIsImR2IjoiOC4wLjM2IiwibGFuZyI6IiJ9&action=log_scan
- [Apr 29 10:21:05]?Scan process ended after forking.
- [Apr 29 10:21:09]?Wordfence used 0 B of memory for scan. Server peak memory usage was: 46 MB
- [Apr 29 10:21:09]?Scan terminated with error: There was an error connecting to the Wordfence scanning servers: cURL error 7: Failed to connect to noc1.wordfence.com port 443: Connection refused

Viewing 1 replies (of 1 total)

Plugin Support wfmargaret
(@wfmargaret)

10 months, 2 weeks ago

Hi @ojkprabhu,

A cURL error 7 indicates the communication to our servers and back to your site is unable to happen at all. This error number can be solved from the host’s end, so it might be worth checking in with their support channels to see whether they’re able to communicate with Wordfence IP addresses or whether they are blocked on their end. Our IP adresses are available here: https://www.wordfence.com/help/advanced/#servers-and-ip-range?

If you have a shell on the server (or your host is willing to check for you), you could try running curl -v https://noc1.wordfence.com/ and send us the output here. It may show if the server’s resolver is getting the wrong IP.

Let me know what you find.

Thanks,
Margaret

Viewing 1 replies (of 1 total)

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