scan failed

Hi @rocky0531,

Thank you for reaching out.

This is mostly caused by corrupt Wordfence installations.

A complete re-install of Wordfence might be a good step. It’s always best to make a backup of the site and database before installing/removing plugins, just to be safe.

Additionally, you can backup your Wordfence settings via the Export option. Navigate to Wordfence > Tools > Import/Export Options and click Export. You can also take note of the current Whitelisted URLs you have in Wordfence > Firewall > All Firewall Options > Whitelisted URLs as these are NOT included in the Import/Export, and will be lost during the re-install.

Here is what is exported: https://www.wordfence.com/help/tools/import-export?

During the export, you will be given a long string of text. Keep this safe, you’ll need it in a few minutes.?

After that, enable the option to delete Wordfence tables and data on deactivation in All Options > General Wordfence Options. Please remember to disable this after you reinstall Wordfence.

After you enable that option, you can deactivate Wordfence from the Plugins area of your site, then delete it. Next, from the plugins area, search for and re-install Wordfence like normal.

It will be like setting Wordfence up for the first time. You will need to enter an email address, and then go into Tools > Import/Export Options and paste that string of text into the Import Wordfence Options field and click the button there. The firewall will be in Learning Mode by default for 7 days. I would recommend switching this to Enabled and Protecting as soon as possible.

Once done, please try running another scan and let me know in case of any issues,

Thanks,

Janet

yes,after uninstalling as you said,i reinstalled the plugin,and the scan still reported an error.i found that i need to fill in the emai and license key to install the license ,but i don’t have a license key. what should i do?

this is screenshot

https://drive.google.com/file/d/1NqJrjgYFzhO2E5oFGFrZ4LsyC3-UmtY7/view?usp=share_link

Hi @rocky0531,

I hope you’re well today.

To get a license, please click the Get a new license link and choose the Free license option.

Here’s a video guide that may be helpful:
https://www.youtube.com/watch?v=uU43V3gnL9U

Once you install the license, please try rerunning the scan and let me know how it goes.

Thanks,
Janet