Scan Failed

  • Resolved schalkk

    (@schalkk)


    4 years, 11 months ago

    Hi,

    My scans everytime stops at indexing or analyzing. It never completes. I’ve ran the scan using the debug mode, i’ve changed all the recommended settings as per your help documentation. Nothing works, it just stops here everytime.

    Here is the last activity log:

    
[Apr 20 13:35:46:1587389746.476231:2:info] Analyzed 1700 files containing 19.22 MB of data so far
[Apr 20 13:35:45:1587389745.533838:2:info] Analyzed 1600 files containing 18.99 MB of data so far
[Apr 20 13:35:44:1587389744.592781:2:info] Analyzed 1500 files containing 18.79 MB of data so far
[Apr 20 13:35:43:1587389743.350000:2:info] Analyzed 1400 files containing 17.87 MB of data so far
[Apr 20 13:35:42:1587389742.426012:2:info] Analyzed 1300 files containing 17.2 MB of data so far
[Apr 20 13:35:41:1587389741.485696:2:info] Analyzed 1200 files containing 16.39 MB of data so far
[Apr 20 13:35:40:1587389740.522771:2:info] Analyzed 1100 files containing 15.36 MB of data so far
[Apr 20 13:35:39:1587389739.555023:2:info] Analyzed 1000 files containing 13.69 MB of data so far
[Apr 20 13:35:38:1587389738.508211:2:info] Analyzed 900 files containing 8.37 MB of data so far
[Apr 20 13:35:37:1587389737.492647:2:info] Analyzed 800 files containing 6.52 MB of data so far
[Apr 20 13:35:36:1587389736.470565:2:info] Analyzed 700 files containing 5.5 MB of data so far
[Apr 20 13:35:35:1587389735.502966:2:info] Analyzed 600 files containing 4.84 MB of data so far
[Apr 20 13:35:34:1587389734.545028:2:info] Analyzed 500 files containing 4.22 MB of data so far
[Apr 20 13:35:33:1587389733.329303:2:info] Analyzed 400 files containing 3.25 MB of data so far
[Apr 20 13:35:32:1587389732.409496:2:info] Analyzed 300 files containing 2.97 MB of data so far
[Apr 20 13:35:31:1587389731.412363:2:info] Analyzed 200 files containing 2.24 MB of data so far
[Apr 20 13:35:30:1587389730.428134:2:info] Analyzed 100 files containing 1.65 MB of data so far
[Apr 20 13:03:06:1587387786.006624:2:info] 4500 files indexed
[Apr 20 12:56:40:1587387400.025218:2:info] 4498 files indexed
[Apr 20 12:56:24:1587387384.834366:2:info] 4000 files indexed
[Apr 20 12:56:24:1587387384.765360:2:info] 3500 files indexed
[Apr 20 12:56:24:1587387384.692582:2:info] 3000 files indexed
[Apr 20 12:56:24:1587387384.565478:2:info] 2500 files indexed
[Apr 20 12:56:24:1587387384.503632:2:info] 2000 files indexed
[Apr 20 12:56:24:1587387384.437320:2:info] 1500 files indexed
[Apr 20 12:56:24:1587387384.395350:2:info] 1000 files indexed
[Apr 20 12:56:24:1587387384.326712:2:info] 500 files indexed
[Apr 20 12:56:22:1587387382.834280:2:info] Found 1 themes
[Apr 20 12:56:22:1587387382.829624:2:info] Getting theme list from WordPress
[Apr 20 12:56:22:1587387382.826443:2:info] Found 10 plugins
[Apr 20 12:56:22:1587387382.812029:2:info] Getting plugin list from WordPress
[Apr 20 12:56:22:1587387382.669383:2:info] The disk has 12918.08 MB available
[Apr 20 12:56:22:1587387382.666327:2:info] Total disk space: 19.55 GB -- Free disk space: 12.62 GB
[Apr 20 12:56:15:1587387375.907026:1:info] Contacting Wordfence to initiate scan
Viewing 1 replies (of 1 total)
  • Plugin Support wfscott

    (@wfscott)

    Could you please navigate to Wordfence > Tools > Diagnostics and click Send Report by Email at the top. Use the email wftest @ wordfence . com and put your forum user name in the second field and send those. Also on the same page at the bottom in Debugging Options, please enable the option Enable debugging mode.

    Next, go to Wordfence > Scan > Scan Options and Scheduling and check to see if the bottom two options in General Options are disabled. It would be best to have those disabled for now (Scan files outside your WordPress installation, Scan images, binary, and other files as if they were executable)

    Just below that, in the Performance Options, set the Maximum execution time for each scan stage to 20.

    You can then go back to the scan page and cancel any scan which may be running and start a new one. When it hangs up or fails, click the “View Full Log” there above the scan and copy over the top 20 lines or so and send them over here if you could.

    We can maybe see what is causing the issue here.

Viewing 1 replies (of 1 total)
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