Scan failed

  • Resolved Hjorth007

    (@hjorth007)


    6 years, 4 months ago

    Hi

    My site was hacked and I have cleaned it using your great plugin Wordfence. Now I would like to do a follow-up on the site with a new High Sensitivity scan. It runs fine fore a while, but then it fails with the “The current scan looks like it has failed….”-error. I tried several times, but it never finishes. I have tried to set the threshold to 600 and running the scan remotely and I have set the “Maximum execution time for each scan stage” to 24. None of the above tricks helped me out…. ??

    Any suggestions ?
    Btw I run a fully updated installation on PHP 5.6.38.

    Thanx in advance

    Henrik

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @hjorth007!
    Sorry for the late reply. I would recommend you enable debug mode in Wordfence. This will make more details show up in the scan log which you may find helpful in figuring out what’s going wrong. You can enable debug mode via the option at the bottom of the Wordfence > Tools > Diagnostics page.

    The options I’d recommend for scan performance are:

    Time limit that a scan can run in seconds: 0 (this will default to three hours)
    Maximum execution time for each scan stage: 15
    How much memory should Wordfence request when scanning: 256

    It sounds like it might be that you have a lot of large files on the server. If so, disabling the option “Scan images, binary, and other files as if they were executable” might help as well.

    Hi @hjorth007,

    We haven’t heard back from you in a while. If you’re still having issues with scans not working, please feel free to open another thread.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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