Scan failed

  • Resolved SRD75

    (@srd75)


    6 years, 7 months ago

    Hi,

    Since migrating to new hosting, we receive:

    Scan Failed
    The scan has failed to start. This is often because the site either cannot make outbound requests or is blocked from connecting to itself. Click here for steps you can try.

    I’ve checked the page https://www.wordfence.com/help/scan/troubleshooting/

    1. We’ve tried starting scans remotely
    2. We have no under construction plugins
    3. /wp-admin is not password protected
    4. The table _wfStatus looks fine in phpMyAdmin
    5. /wp-admin/admin-ajax.php loads a 0

    Not sure what else to try. Help appreciated.

    Steve

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi Steve (@srd75),

    Could you please check the “Wordfence –> Tools –> Diagnostics” page to see if there are any errors showing?

    Have you checked the PHP logs?

    Thread Starter SRD75

    (@srd75)

    Hi Yann,

    The Diagnostics page is all green.

    The error logs contains no errors and some PHP Notices, but nothing related to Wordfence.

    Cheers,
    Steve

    Hi @srd75,

    Could you please:

    • Go to the Wordfence Tools page
    • Click the Diagnostics tab
    • Hit the Send Report by Email button
    • Send the report to yann[at]wordfence[dot]com

    Also, on that same Wordfence Tools page, scroll down to the “Debugging Options” section (bottom of the page) and tick the “Enable debugging mode” box –make sure to hit the “Save Changes” button.

    Then run a new scan and once it stops, click the “Email Activity Log” link and please send it to the aforementioned address.

    Make sure to disable the debugging mode after you’ve carried out the above steps.

    Thank you.

    Hello @wfyann I am having the same issues described above. I’ve emailed the report to you, would love if you can help!

    I also have the same issue. What should I do?
    Mark

    thanks

Viewing 6 replies - 1 through 6 (of 6 total)
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