Scammed! No Refund For Months

I guess if you want action you have to go to the extreme to get it. I could care less about the refund money. Its the principle of the matter. Some people think people will just go away if you ignore them. Im not that person.

The reason I asked for a refund 6 months ago was because the plugin was limited in its ability to do what I needed it to do.

We don’t offer refunds for that reason. HOWEVER, we agreed to refund you, as we have explained to you we agreed to refund you, and you will get your refund, just wait for our payment processor’s “times”.

Please don’t keep asking support for the pro version on the review section. We’ve taken care of your issue via private ticket.

Again, this is not allowed.

To the moderators: We just want to resolve this issue even though the client is asking for a refund just because the plugin “did not do what I needed it to do”, which is obviously relative. It’s our intention to issue the refund, actually it has been issued, the reason of why it has taken longer than it should has been explained via private ticket.

Although you say you “don’t offer refunds for that reason” your guarantee says different! Please read their guarantee.

Your Money Back Guarantee:

At Booking Ultra Pro, we want to ensure you are 100% happy with your purchase. If you have any technical or sales queries please do not hesitate to contact us.

There are only two conditions which need to be met prior to asking for a refund.

1. After notifying us of a problem with Booking Ultra Pro and you have given our support staff a reasonable amount of time to work through the problem with you, you feel Booking Ultra Pro is not the best fit for your requirements.

2. You’ve attempted to resolve any implementation issues with our support staff, giving them reasonable time to respond and they have not responded.

If we have failed to resolve issues you have presented to us, which are directly related to Booking Ultra Pro and not a server issue or a conflict with a third party plugin or theme we want to make things right.

@chabaday,

Again, we’re sorry about the inconvenience you’ve experienced.

You can rest assured, you will get your refund since our payment processor issued it few hours ago, it takes 24-72 hours to hit your bank, so.. you should see it between tomorrow and next Friday.

Once again, we apologize for the inconveniences you’ve experienced.

Please kindly update your ticket once everything has been sorted out.

Cheers

Not to mention the demo version is not the full ultra version. I discovered the lack of functionality after I paid as it is not clearly stated anywhere how it functions.

Why don’t you guys offer the ultra version for demo before people purchase? Lack of functionality? If I could have had the Ultra version for demo I would have never bought it , and ultimately would not have had to waste 6 months of micro managing trying to get my refund.

You guys make yourselves out to be nice guys. I think people can see right through this. Especially when you are trying to hide 6 months of me trying to get a refund and your poor excuses. Funny thing is that the response was almost the same thing all the time. Its almost like it was a template.

@chabaday,

Thank you for your reply.

Why don’t you guys offer the ultra version for demo before people purchase?

That’s not possible due the nature of the product we are selling.

Especially when you are trying to hide 6 months of me trying to get a refund and your poor excuses

Please read the first reply, that’s the explanation, you’ve ordered the plugin about 3 months ago no 6 months.

Again, we apologizes for all the delays you’ve experienced, please kindly check your cc statement in about 72 hours.

Please understand, we are not allowed to keep talking about your refund on this forums, I’ve mentioned it before, unfortunately I won’t be able to reply to your replies anymore. We just don’t wish to get banned by the moderators.

All I can say is that we have received a confirmation from the merchant company with a confirmation of your refund. There is a ticket number that you can use to update your issues.

Cheers

You keep trying to cover it up by trying to get the moderator to take this down. What are you hiding?
I think this is going to be worthy of its own website soon. I am a master at SEO so I can get my msg across. Keep it up. Keep trying to make me look bad. Best thing you could do is just stay quiet , make sure I get my money back soon and pray I dont take this further and tell people the honest truth about your practices!

Volumes of peoples reviews will set things strait! Especially when its all organized in 1 spot!

Keep trying to make me look bad. Best thing you could do is just stay quiet

We’re not trying to make you look bad, please read my last reply, we have given you our sincere apology.

It’s our intention to resolve this issue ASAP.

OK. I’m taking down the links to those other complaints. This really is enough from both of you.

Here’s why: It’s 100% valid for someone who upgraded from the “free” version to a “pro” version to leave a review here. We’re all cool on that part.

It’s not cool to use that review for an ongoing conversation about a refund. I’m leaving the review in place but closing this review from further replies. I’m going to bounce this review on another moderator to see if it should be removed or not.

If you choose to edit this review, do not put in an email conversation. That will get the review removed. Email conversations are not to be posted here.