Annoyed but now happy

THIS WAS MY EMAIL TO THEM
Hi,
Okay this is my 10th email. I’m now going to look into taking this further with small business claims as I haven’t had the refund and no longer have the plugin.
I’ve been waiting for my refund for months and I’ve not received it.
Kind regards,

THIS WAS THERE LAST RESPONSE
Hi,

Thanks for reaching out.

I’m sorry to see you go. I will forward your request to our Billing department to cancel your subscription. If you do need an app in the future, please drop me a message and I will give you 6 months for free.

If you have any further questions or concerns, please get back to me and I’d be happy to assist.
If you have any further questions please don’t hesitate to contact me on [email protected] .
Kind Regards
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Subscription is CANCELLED yet they still have my money…

Hi there,

Thanks for your recent message. I’m sorry to hear that you are having issues with your app.

Please can you give me your website URL and I will have a look into this for you.

Thanks

– Dave

Hi Christopher,

First of all, we never pressure anyone into downloading or purchasing WordApp. It is a free product that can be used 100% for free no pressure to buy anything.

I would like to add in our defense that you have been using WordApp from June to November. You have requested 10 times new versions of your app, of which each one has been sent to you via email.

Oct 25th & 17th
Aug 7th & 4th
Jul 30th & 8th
Jun 30th (twice) 27th, 24th, 24th (non-premium).

Each of which I can prove you have received and downloaded.

I’m sorry if you no longer want to use WordApp but you have had the full code for your app, and you have been using our plugin up until the 25th of October.

I’m here to help you if you need help in the future. I would appreciate it if you would not write that our plugin is a scam when you have honestly used it for building a mobile app.

– Dave