powerful customer support team

  • awesome work with customer support. one issue. plugging doest not place the order

    • This topic was modified 3 years, 4 months ago by bitobills.
    • This topic was modified 3 years, 4 months ago by bitobills.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter bitobills

    (@bitobills)

    $940 dollar payment scam send to another wallet support keep taking trash trying to scam me more

    Plugin Author Triple-A.io

    (@tripleatechnology)

    Hi @bitobills ,
    We are providing support via email, please allow for at least a few hours for us to respond. We are asking for information before seeing what is going on, that’s a normal process.

    We just investigated and verified, your funds are in the wallet belonging to your public key. However, as you used an “xpub” public key, funds were sent to a legacy address (bitcoin address starting with 1..).

    It seems blockchain.com wallet recently changed to monitor Segwit bitcoin addresses. So your funds are in your wallet but blockchain.com wallet is not looking for it in the right place.

    We will update our plugin to place a big warning not to use blockchain.com as a personal wallet until a solution is found to allow correct address generation.

    We will share this same reply via email and continue to followup via email.

    Regards,
    TripleA Team

    Plugin Author Triple-A.io

    (@tripleatechnology)

    Hi @bitobills
    Glad we got this resolved together.
    You mention something about an order not being placed, this can be due to several factors.
    Please email us again so we can inspect and help debug.

    Regards,
    TripleA Team

Viewing 3 replies - 1 through 3 (of 3 total)
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