(original title: SCAM) Updated title: Shifty Customer Service

  • digitopia

    (@digitopia)


    4 years ago

    (original review w/ 1 star) Fraud warning! BEWARE. They claim a 14-day free trial… you use it for 1 day, and they refuse refunds. Seriously… The fact is their plugins dragged the site way down for speed. The only thing their addons are good for is ruining your SEO.

    (updated review w/ 3 stars) When I first asked for a refund, I received an email response pointing to their refund policy. The policy was basically saying that the only time they give a refund is in the event of a technical issue. If you didn’t want the service, or if you no longer needed it, that would not constitute a refund.

    As I tested Elementor and found it less than desirable for my situation, I would have fallen into the category of ‘no longer needing’ this addon. However, when I first purchased the addon, they had claimed a 14-day trial. The messages they were giving started conflicting with each other. For this reason, I am confident that they were attempting to retain the funds that I originally invested, but upon seeing my poor review of their service, they backtracked their efforts.

    • This topic was modified 4 years ago by digitopia.
    • This topic was modified 4 years ago by digitopia.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Rafin

    (@rafinkhan)

    Hi @digitopia,

    I think you have misunderstood our response. Anyways, we have already refunded your purchase. Please check your email.

    We will really appreciate it if you change the review now since we have taken care of this.

    Thank you, have a nice day!

    Plugin Author Rafin

    (@rafinkhan)

    @digitopia,

    We have already refunded you as asked. However, you haven’t changed the review yet. Can you please do that?

    Thank you!

    Thread Starter digitopia

    (@digitopia)

    After appx 7-10 days the refund was posted. Updating review to reflect.

    • This reply was modified 4 years ago by digitopia.
    Plugin Author Rafin

    (@rafinkhan)

    @digitopia,

    Yeah, it depends on the bank. Anyways, looking forward to your updated review.

    Thank you!

    Stop forcing people on updating their review. Please kindly spend more time listening to the other reviews which really need your attention. Also, you should update the code so that it conflicts less with other plugins. As a developer myself you could do better in many areas.

Viewing 5 replies - 1 through 5 (of 5 total)
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