SCA integration

Hiya!

As per this article, our Stripe plugin is SCA-ready:
https://woocommerce.com/posts/introducing-strong-customer-authentication-sca/

You can see in the changelog that we added SCA support back in version 4.2:
https://raw.githubusercontent.com/woocommerce/woocommerce-gateway-stripe/master/changelog.txt

Can you please confirm which version of Stripe you’re running on your site?

Hi, thank you for your prompt reply. I have 4.3.1 Version and I have read it’s SCA ready. I don’t know why Stripe still warns me to upgrade the integration

Can you please share the text of the email from Stripe? I’d like to see what they’re saying and see if we have any other mentions of that from other users. Thanks!

Hi this is the email in Italian

“Salve,
Ti contattiamo per aggiornarti sui tempi di applicazione dell’Autenticazione forte del cliente (SCA). Ci risulta che devi ancora apportare modifiche all’integrazione Stripe per il tuo account. Per prepararti per questi nuovi requisiti e prevenire un aumento dei rifiuti, aggiorna la tua integrazione il più presto possibile.

Quando verrà applicata la SCA?
Anche se i requisiti della SCA sono entrati in vigore a partire dal 14 settembre 2019, ad oggi poche banche europee hanno iniziato ad applicarli. In seguito a un nuovo annuncio dell’Autorità bancaria europea (ABE), prevediamo la piena applicazione della SCA entro il 31 dicembre 2020 per la maggior parte delle carte europee ed entro il 14 marzo 2021 per le carte del Regno Unito. Prevediamo che le banche inizieranno a rifiutare i pagamenti non autenticati nei mesi antecedenti a queste scadenze, a partire da marzo 2020.

Le nostre nuove API per i pagamenti e le soluzioni conformi alla SCA sono progettate per tenere conto di questa incertezza. Per ridurre al minimo i ritardi, inizieremo automaticamente ad applicare l’autenticazione e le esenzioni se richieste dalla banca del titolare della carta.

Visita la Dashboard per consultare i suggerimenti sui prodotti conformi alla SCA e visualizzare la documentazione per aggiornare la tua integrazione.

Inizia

Visita il nostro sito del servizio clienti per trovare le risposte ai quesiti più comuni relativi alla SCA, informazioni aggiornate sui tempi di applicazione e per contattarci.”

This is the text translated with google translate

“Hello,
?We contact you to update you on the timing of application of Strong Customer Authentication (SCA). It seems that you still need to make changes to the Stripe integration for your account. To prepare for these new requirements and prevent an increase in waste, update your integration as soon as possible.
?
When will the SCA be applied?
?Even though the requirements of the SCA came into effect as of September 14, 2019, to date few European banks have started to apply them. Following a new announcement by the European Banking Authority (ABE), we expect the full application of the SCA by 31 December 2020 for most European cards and by 14 March 2021 for UK cards. We anticipate that banks will begin to reject unauthenticated payments in the months prior to these deadlines, starting in March 2020.
?
Our new payment APIs and SCA compliant solutions are designed to take this uncertainty into account. To minimize delays, we will automatically begin to apply authentication and exemptions if requested by the cardholder bank.
?
Visit the Dashboard to consult the recommendations on SCA compliant products and view the documentation to update your integration.
?
?
Start

Visit our customer service website to find answers to the most common questions related to SCA, updated information on application times and to contact us.”

Thanks for sharing that text! We haven’t had other reports of this, so I’m wondering what else could be happening here.

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

### WordPress Environment ###

Home URL: 
Site URL: 
WC Version: 2.6.14
Log Directory Writable: ?
WP Version: 4.9.12
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: it_IT

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.32
PHP Post Max Size: 55 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.55.1
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: ? 5.0.92 - Si consiglia di usare MySQL con la versione minima 5.6. Maggiori informazioni: Requisiti WordPress
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
POST remoto: ?
GET remoto: ?

### Database ###

WC Database Version: 2.6.14
: 
woocommerce_sessions: ?
woocommerce_api_keys: ?
woocommerce_attribute_taxonomies: ?
woocommerce_downloadable_product_permissions: ?
woocommerce_order_items: ?
woocommerce_order_itemmeta: ?
woocommerce_tax_rates: ?
woocommerce_tax_rate_locations: ?
woocommerce_shipping_zones: ?
woocommerce_shipping_zone_locations: ?
woocommerce_shipping_zone_methods: ?
woocommerce_payment_tokens: ?
woocommerce_payment_tokenmeta: ?
MaxMind GeoIP Database: ? Il database di MaxMind GeoIP non esiste - La geolocalizzazione non funzionerà. Puoi scaricarlo da https://dev.maxmind.com/geoip/legacy/geolite/ ed installarlo manualmente in: . Scorri a \"Downloads\" e scarica il file \"Binary / gzip/" dopo \"GeoLite Country\"

### Active Plugins (39) ###

Query Monitor: by John Blackbourn – 3.3.3
Cloudflare Flexible SSL: by One Dollar Plugin – 1.3.0
woo-inquire-us-and-disable-add-to-cart-button: by themelocation – 1.3
Advanced Woocommerce Product Gallery Slider: by UnikInfotech – 1.0.0
Akismet: by Automattic – 3.2
Schema - All In One Schema Rich Snippets: by Brainstorm Force – 1.5.6
Code Snippets: by Shea Bunge – 2.13.3
Cookie Notice: by dFactory – 1.2.46
Easy Google Fonts: by Titanium Themes – 1.4.3
EWWW Image Optimizer: by Exactly WWW – 4.6.2
Facebook for WooCommerce: by Facebook – 1.9.11
Form Maker: by WebDorado Form Builder Team – 1.12.42
Heartbeat Control by WP Rocket: by WP Rocket – 1.2.5
jQuery Smooth Scroll: by Digital Liberation – 1.4.4
Loco Translate: by Tim Whitlock – 2.2.2
Mailchimp for WordPress: by ibericode – 4.5.2
Official Facebook Pixel: by Facebook – 1.7.25
Preloader Plus: by Massimo Sanfelice | Maxsdesign – 1.1.1
Redirection: by John Godley – 4.3.1
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.0
Replace the Variable Price range by the chosen variation price in WooCommerce: by Laura Díaz – 2.0
Simple Meta Tags: by Hotscot – 1.2.7
SVG Support: by Benbodhi – 2.3.15
WooCommerce Wishlist Plugin: by TemplateInvaders – 1.9.17
TinyMCE Advanced: by Andrew Ozz – 5.3.0
Weglot Translate: by Weglot Translate team – 3.1.3
Widget Logic: by wpchefgadget
alanft – 5.7.2

Slick Related Product Slider For Woocommerce: by WP OnlineSupport – 1.0.1
WooCommerce Stripe Gateway: by WooCommerce – 4.3.1
WooCommerce Product Archive Customiser: by jameskoster – 1.0.5
WooCommerce: by WooThemes – 2.6.14
WordPress HTTPS: by Mike Ems – 3.4.0
Yoast SEO: by Team Yoast – 11.9
WordPress Carousel: by ShapedPlugin – 2.0.1
WP-Optimize: by David Anderson
Ruhani Rabin
Team Updraft – 2.2.13

WP Rocket | Deactivate WooCommerce Refresh Cart Fragments Cache: by WP Rocket Support Team –
WP Rocket: by WP Media – 3.3.5
WP show more: by JAMOS Web Service – 1.0.7
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.6.9

### Settings ###

Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 0

### API ###

API Enabled: ?

### WC Pages ###

Shop Base: #1324 - /negozio/
Carrello: #3564 - /carrello/
Cassa: #1326 - /compra/
Il mio account: #3628 - /il-mio-profilo/

### Taxonomies ###

Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: Cenote
Version: 1.2.9 – 1.3.0 è disponibile
Author URL: https://themegrill.com
Child Theme: ? – Se stati modificando WooCommerce o un tema genitore che non hai costruito personalmente
ti consigliamo di utilizzare un child theme. Vedi: Come creare un child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### TI WooCommerce Wishlist Templates ###

Overrides: –

Hey @davide2580,

Looking at your sites system report, I can see you are indeed using the latest version of the Stripe plugin, but you’re using a really old version of WooCommerce at v2.6.14. WordPress v4.9 is also pretty old now too.

It might be worth setting some time aside to update WordPress + WooCommerce and any other plugins on your site to the latest versions as that could be a contributor towards the behaviour which you’re facing.

I also noticed in the system report that you’re using two cache plugins which are WP-Optimize and WP Rocket. Have you tried clearing the cache in both of those to see if that maybe helps as nothing else in the system report is immediately standing out?

Hi, I tried to update woocommerce a while ago but my site broke down. I never tried again. Now I have cleared the cache but nothing changes.

Hey @davide2580,

As this is not behaviour which we’re initally seeing other users describing the next step we’d recommend would be to update the software on your site like WooCommerce to see if that resolves this for you.

Some hosting companies provide a staging site feature with their hosting packages that make it really easy to create an exact duplicate of your live site for testing. If however, your hosting company does not offer this type of feature you could instead use a free plugin like WP Staging which can help you create a test site to work towards testing updates.

I really appreciate your help, thank you! Actually I don’t know if this is a real problem because sca integration seems to work on my website. Anyway I’ll try to update WooCommerce, hope it works!

I’m glad that we were able to help clarify some things for you!

I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Have a good one and good luck with the further updates!