Says it's responsive — it's not.

SlideDeck 2 claims to be a lot of things. For instance, responsive. It’s not responsive. Also, usable with no coding ability. Not that, either.

I’m a designer, not a developer. I have a lot of experience with WordPress sites, but not in CSS coding. Sounded like the perfect product for me.

After paying for the plug-in and trying for a couple of weeks now, I still can’t get it to behave responsively. Every time I ask Digital Telepathy’s customer service about it, the answer is to dig deeper and deeper into the site’s code. That would be fine, if they didn’t explicitly advertise themselves as being easy to use with no need for coding.

Also, their customer service sucks. The only way to get help is through their ticketing system, in which you hear back maybe once, at most twice per day. When you’re running a site with active traffic and you can’t get the product you paid for to do what it advertises itself as doing, that doesn’t cut it. If they can’t offer help by phone they should deliver a product that *works.*

Don’t use SlideDeck 2 if you care about mobile. The product doesn’t work as advertised, and the company doesn’t seem to care that much.