Saving within the same id & Undefined error & />/label error

  • Resolved derfred

    (@derfred)


    7 years, 7 months ago

    hi and thx for this nice plugin.

    but i had/have some problems with it. : )

    Problem 1:

    afaik the plugin creates a new file of each version of a form you save.
    e.g. [multi-step-form id=”34″] [multi-step-form id=”35″] and so on.

    for any reason the plugin stopped saving a form with a new id from one day to the other. in this case it saves the changes within the same id.
    e.g. if i save the form with the actual id 34 it is saved as id34.

    this already happend twice in the last 2 days and both times from one day to the other. (i saved in the evening with no problems. the next day it saved within the same id).

    Why is the plugin doing this?

    Problem 2:

    the first time the saving bug happens i additonaly had the problem that the plugin showed a popup message with a red background saying “undefined”.

    as i read in an other topic u recommend to deactivate all plugins to debug it.
    BUT afaik this is not a plugin conflict.
    I know, because instead of deactivating the plugins, i just created a new form and copy pasted all content from the one with the undefined error to the new one, having exactly the same form twice in the end.
    Then i clicked to save the new form and it saved without any problems.

    But what was the problem if not a plugin conflict?

    Problem 3:
    Today i changed a lot of css. When i wanted to save the form it saves the new version with the old id again as i wrote above.
    BUT then another problem occured. Now only the first step of the form loads correctly.
    If you click next step, the next step is shown for a short time but a part of a second later the wordpress error-page (“Leider keine passenden Eintr?ge gefunden!”) is shown and the url changes to https://…/>/label.
    Can you help me primary with this problem please?
    This is the URL where you can see the error:
    https://neu.freddruck.de/angebot-anfordern/
    just click on next step.

    i resolved this problem by deleting the field with the defect label and adding it again

    thx a lot

    Sorry for my bad english. I could have written this post in german, but i wanted your international customers to understand this post too.

    • This topic was modified 7 years, 7 months ago by derfred. Reason: resoled on my own

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi derfred,
    thanks for your detailed problem descriptions.

    afaik the plugin creates a new file of each version of a form you save.
    e.g. [multi-step-form id=”34″] [multi-step-form id=”35″] and so on.

    Unless you make a duplicate, the plugin is supposed to save the form under the same id when you make changes. I can not explain the behavior you experienced.

    Regarding your second Problem, have you been using older versions of the plugin or just downloaded the newest version?

    Thanks for using and enjoying our plugin,
    Lewe

    Thread Starter derfred

    (@derfred)

    Regarding the second Problem:
    Version 1.1.8

    Thread Starter derfred

    (@derfred)

    i just had the “undefined problem” again.
    this time i just duplicated the form which wasnt able to be saved.
    the duplicated one is saved as it should.

Viewing 3 replies - 1 through 3 (of 3 total)
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