Hi @johnnygphotography,
Sorry for the inconvenience caused. But I am sure that it is not the issue of the plugin. The reason that could have caused the form not to save could either be a conflict between some plugin or a javascript error. We are pretty sure about the cause.
So, I would like to request you to contact our Plugin Development Team here at https://wpeverest.com/contact/ and someone from the team will find and fix the issue for you. We guarantee you that the issue will be fixed so please contact our team.
Regarding the review, it feels very disheartening and harsh action by getting a 1-star review for some issue that we believe is not ours. You could have contacted our support team and asked for help before taking this decision. I believe everyone deserves a chance to correct things if they mess up. We would totally be satisfied with the review if it had been given for our mistake and that we hadn’t been able to solve it. At WPEverest, we always give our users the first priority and we never want them to face any issues with our plugin. And in any case, if they face it then our support team is available 24/7 to solve it. For us, your feedback matters a lot. So getting such review and rating really demotivates us. We are eagerly waiting for you to contact our development team so that we can fix the issue.
Lastly, I hope you will reconsider your decision and upgrade the rating.
Regards!
