"Save crop" not saving

Hi fitdelish,
sorry for the delay. Let us try to find the problem:

1. Do you changed anything on the server configuration? Is it still possible to upload new images to the server? (if not wordpress has no rights to change images)
2. What Browser do you use?
3. Are there any JS-Errors in the Developer Console?
   How to Test: Right-Click on the “crop-Thumbnails-Button” and choose “open in new Tab”. Now the plugin should be rendered in a seperate Tab. Hit F12 to open the Developer Toolbox. There should be an button or Field named “Console”. Please copy and submit the content of the Console-Output.

Hi all
the same issue was on my servers

received next error:
Cant copy temporary file to media-library. | Cant delete temporary file.

Reason = was not created folder for tmp files.

Resolution: create next /tmp folder by your /upload
other words – must be created this folder: /wp-content/uploads/tmp

Hi Mihail,
Thanks for your response and the solution.

In my case, Console shows nothing. Same issue.
Can you help me, Volkmar??
Thanks!

Do you checked if the folder “/wp-content/uploads/tmp” is writable?

I’m having the same issue and the solution above didn’t fix/resolve my issue. I created the /tmp folder inside the /uploads folder and I made sure that it is writable but the “save crop” button still doesn’t change the image. Is there something I’m missing?

My /wp-content/uploads/tmp has permissions 755.

Hi, sorry for the delay i was on vacation:
– did you have any problems with uploading images?
– have you try different pictures?

I ended up not using the plugin and going a different route.

Hi Michael, thanks for responding.
Did you found another plugin for the job – or do you use another workflow?

I changed my theme to require two different images, one display and one thumb. It got the job done as I was under a time constraint. I’d have really liked to use the crop-thumbnails plugin but it didn’t seem to want to save the crop so I had to move on. Thanks though.

MIchael, do you mind telling us how to follow your steps and manage to change the theme this way?? Thanks a lot!

I already had the “Advanced Custom Fields” plugin installed
( https://www.advancedcustomfields.com/ )
so I just added a thumbnail field to my post type in the admin and the template itself. That way my portfolio listing template looked for the thumbnail image instead of the main display image it did at first.

I think the reason the crop-thumbnails plugin wasn’t working for me was because I was developing the site locally and there must have been permission or set up issues with it. I didn’t take the time to dig into it that thoroughly.