save card option not available

  • Resolved Mohamed

    (@eazyproo)


    1 year, 5 months ago

    Hello,

    before the last update for the plugin the save card option was visible on the payment form for the advanced credit card, after i installed the last update the option is disappeared and when also go to my account then payment methods and click add payment method there is nothing appear and this message appear (New payment methods can only be added during checkout. Please contact us if you require assistance.)

    please help to fix this..

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @eazyproo

    To better judge what could be causing this, could you also share a copy of your WooCommerce system report file?

    The system report can be accessed from here:
    WooCommerce > Status > Get system report > Copy for support

    You can share it either here in the forums or privately with us from here:
    https://paypal.inpsyde.com/docs/request-support/

    Please include a link to this thread when sending a private message.

    Regards,
    Femi.

    Thread Starter Mohamed

    (@eazyproo)

    Hello, i uploaded the system report on my google drive and this is the link for it,

    https://bit.ly/3NtFFkv

    i have no idea how to attach such a file on the chat this is so weird as your chat not have any attach options.

    Plugin Support Femi

    (@femiyb)

    Hello

    Please note that our team is actively investigating this issue and working towards a resolution. We apologize for any inconvenience this may have caused.

    You can follow the issue on Github here: https://github.com/woocommerce/woocommerce-paypal-payments/issues/1432

    To address this issue for now, we recommend visiting any of the PayPal Payments settings pages or the Payments tab in the WooCommerce settings. It should resolve the problem without requiring any save action on your part.

    If you have any further questions or concerns, please don’t hesitate to reach out to us.

    Regards,
    Femi.

    Thread Starter Mohamed

    (@eazyproo)

    Sorry but you are wrong, this is not my problem that you sent a link for, my problem is just the save card option not visible anymore after update, the form it self appear without issues and customers pay without issue, I’m talking about the save card option after update cannot save card also when visit the payment methods section in the my account and click add payment method nothing happens.

    please focus with me because i see you just sending random issues links to me.

    Plugin Support Femi

    (@femiyb)

    Hello

    Apologies for the misunderstanding. It appears that I have mischaracterized this issue and confused it with another related bug.

    I want to clarify that this is also a known issue that our developers are currently investigating. In the meantime, the best temporary solution for now would be to downgrade to version 2.0.5, which can help mitigate the problem.

    We apologize for any inconvenience caused and appreciate your patience as we work towards resolving this issue. If you have any further questions or concerns, please don’t hesitate to let us know.

    Regards,
    Femi.

Viewing 5 replies - 1 through 5 (of 5 total)
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