save and continue not working when adding trips

  • Resolved moroccokitty

    (@moroccokitty)


    3 years, 3 months ago

    i am in a staging site, trying to add trips, and i get stuck on clock every time i try to “save and continue”. I can update and publish, but can never get past the first screen. If i try to click ahead to fill in the itinerary for example, i get stuck on clock – more than 30 minutes and never changes.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WP Travel Engine Support

    (@wptravelenginesupport)

    Hello @moroccokitty,

    I am sorry to hear that Save and continue button is not working.

    Can you please send me some screenshots of the issue so that I can understand the issue better?

    Also, can you please make sure that you are using the latest version of the plugin?

    Thank you.

    Thread Starter moroccokitty

    (@moroccokitty)

    Hi
    I am using version 5.3.4. I just installed it a few days ago, as it was unavailable (being reviewed) when i first tried to install it.

    I am working on a staging site have 2 problems with the plugin here:

    1. I get stuck on clock whenever i try to move beyond the first screen when adding new trips

    2. i get stuck on clock whenever i try to move beyond “general” in settings.

    How do i attach screenshots???

    To test the plugin, i installed exactly the same plugin and theme (tour operator from rara themes), with the parent theme installed also, on my wordpress blog site (which i am just making so it’s not active yet), and everything works great. But on this staging site, where i am trying to remake an existing website for someone else, it is giving me problems. I have uninstalled everything else that was there previously, even deleted old menus and pages, to try to get it to “match” my blog site as closely as possible, to try to isolate the problem.

    There are 2 main differences between the 2 sites:

    1. my blog is hosted by bluehost and the website i’m having trouble with is hosted by Telepoint Ltd in bulgaria

    2. my blog is running WordPress 5.8.2 | PHP 7.4.26 | Apache | MySQL 5.6.41-84.1
    and the website i’m having trouble with is running WordPress 5.8.2 | PHP 7.3.33 | Apache | MySQL 10.4.22-MariaDB | Environment staging

    Hello @moroccokitty,

    You can use Chrome extension Lightshot to take a screenshot straight from your browser.

    And regarding the issue, the site where you are having an issue is running a PHP version that is below the recommended by WordPress. You can check the requirements here.

    Also, I am not quite sure regarding the Hosting Telepoint but Bluehost is good Hosting that works with WordPress and is recommended by WordPress.

    If you are still having an issue after the PHP upgrade then please let us know.

    You can also reach out to their dedicated support forum here.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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